Aetna Better Health of Florida

Members

Member Information

Get the most out of your health plan. Learn abour your benefits. View the member handbook.

Providers

Provider Information

Our providers are our partners in delivering quality care to our members. Download the Provider Manual.

Live Healthy

Healthy Living Information

We want to help you reach your healthy goals. That's why we offer information to help you stay healthy.

PHONE LINE OUTAGE

We are currently experiencing an outage that impacts member and provider help lines. 

Members:

  • Click on the “Contact Us” link to contact a Member Services Call Rep
  • You can also send a secure message through the Member Web Portal

 Thank you for your patience while we work on resolving this issue. 

 Providers:

 Physical Health Fax Lines:

  • PA Fax:  860-607-8056
  • CCR: 844-878-3583 (Please submit Auth Requests via Availity and Clinical documentation via Fax)
  • LTSS: 844-404-5455FL Comprehensive/LTC/BH Fax: 833-365-2474

Behavioral Health Fax Lines:

  • PA Fax:  860-607-8056
  • CCR: 844-878-3583
  • LTSS: 844-404-5455FL Comprehensive/LTC/BH Fax: 833-365-2474

 Provider Services can be reached via email at FLMedicaidProviderRelations@aetna.com

At Aetna Better Health of Florida, we believe in improving every life we touch as good stewards to those we serve.

We work with providers to deliver quality care for the best outcomes to our members. We want you to take charge of your health. Our team of case managers, providers and caregivers work with you to help you reach your goals.

For more information, call us at:
Medicaid 1-800-441-5501
 Comprehensive Long Term Care 1-844-645-7371
 Florida Healthy Kids 1-844-528-5815

 

Aetna Better Health supports Florida KidCare families’ efforts to fight the teen vaping epidemic

The U.S. Surgeon General Says That Teen Vaping Use is a Public Health Epidemic

E-cigarette use continues to skyrocket among children and teens in Florida, making it more important than ever to protect our kids from a potential lifetime of nicotine addiction and all of the associated health risks of vaping. More than 2,100 lung injury cases associated with vaping products have been reported to the CDC.

If you think your child is smoking and/or vaping, call us today to learn more about programs that may help your child quit. To view a video about the teen vaping epidemic from Florida KidCare click here.

NCQA accredited health plan