About Us

About Aetna Better Health of Florida
With an aging population, rising health care costs and strained budgets, quality health care is an urgent national priority. Aetna Medicaid is an industry leader in coordinating care and controlling costs.

  • We have the expertise to provide seamless, quality health services for the most vulnerable.
  • Our managed care strategies and tools are member-centered and have a proven record of improving health outcomes.
  • Our success comes from more than 30 years of experience serving high-risk populations, building relationships with local partners, integrating the delivery of clinical care, and developing innovative programs and technology.

We work within your community to get you the care you need
You’ll benefit from our national experience, combined with our knowledge of your community. We have many resources to help our members with their health care needs. We work directly with health care providers and the community to coordinate services and assistance.

If you have questions call Member Services. We’re here Monday-Friday, 8 a.m. to 7 p.m. Eastern.

Medicaid Member Services at 1-800-441-5501 (TTY: 711)
Comprehensive Long Term Care Member Services at 1-844-645-7371 (TTY: 711)
Florida Healthy Kids Member Services at 1-844-528-5815 (TTY: 711); Monday through Friday 7:30 a.m. to 7:30 p.m. Eastern