Member Portal

Get the most out of your health plan. Sign up for our personalized, secure member website. You can use the site to manage your plan benefits and meet your health goals. The site lets you:

  • Change your doctor
  • Update your contact information
  • Find forms or get new member ID cards
  • View your personal health history
  • Track your health goals
  • See the status of your claim
  • Cost sharing accumulator

My ActiveHealth

You deserve to lead a healthy life. And we can help. MyActiveHealth is an easy way to take charge of your health. So you can feel better – for good. And as a member of our health plan, you’ll get MyActiveHealth at no cost to you. Getting started is easy. And it just takes a few simple steps. First, sign into the “Member Portal”. Once you’re signed in, go to “Tasks” and choose “Manage My Health.” From this page, you’ll be able to access the MyActiveHealth tools and sign up for a new account.

All the resources and support you need to meet your health goals
Once you have an account, you’ll get secure access to all MyActiveHealth services. You’ll find:

  • Health surveys and records – Keep track of your medical history. You’ll get healthy living suggestions based upon your answers. And this information can be used to improve your overall health.
  • Videos and podcasts – Learn more about your health and other wellness topics. And get information about the resources offered by your health plan.
  • Healthy lifestyle programs – Get the help you need to meet your goals. Programs include: Quitting smoking, healthy eating, managing stress and more.

You can also access MyActiveHealth with your smartphone. Just visit their website. If you don’t have access to a computer, you can call MyActiveHealth at 1-855-231-3716 to request a printed copy of the health survey. They can also provide printed information on health conditions and wellness topics

Get help accessing pharmacy benefits and services. Find out how much a drug costs or ask for a drug not covered by your plan. You can also find a pharmacy in your area or learn more about a drug from a pharmacist.

Have a health question? You can message a registered nurse anytime – night or day. Or do you have a health concern that needs special support? We can get you started on a disease management or wellness programs. Just complete a health record or a screening to find out if you qualify.   

If you are in care management, through My Care, you can view your care plan and connect with your case manager and care team.

Sign up today. It’s easy.
If you're ready to start using this secure online tool, you can register online. Or you can sign up over the phone by calling Member Services. Keep in mind you'll need your health plan member ID and a current e-mail address to create an account.

Medicaid Member Services at 1-800-441-5501
Comprehensive Long Term Care Member Services at 1-844-645-7371
Florida Healthy Kids Member Services at 1-844-528-5815

Log in or register today