Special Programs

If you have a serious health problem, you may join our Integrated Care Management program. You will work with case managers who are trained in integrated care management. They help you and your doctors meet your needs. They also help you plan so that you can receive the right services at the right time. Call the Customer Service number on your Member ID card to reach a case manager.

Our Quality Improvement (QI) program helps us to be sure that our services meet high standards for safety and quality. Every year we do our best to improve. As part of the QI program, the Plan helps you take care of your health and get the best service. The QI program looks at ways to better members:

  • Satisfaction
  • Safety
  • Services
  • Access to doctors

We always look for ways to better our services. Our goals are to:

  • Make sure that we use good ways to check our services
  • Have staff to help the quality improvement process
  • Focus on important quality problems
  • Be aware of our members’ culture and language needs
  • Make sure that we meet state and federal laws
  • Meet all requirements of health care accreditation

All doctors and staff must keep all information private. We look at the QI program every year to be sure it meets guidelines. The results help us make the work plan for next year. Please see the Contact Us section at the bottom of the page for any questions.

Goals of the Program

  • Link you to community supports and resources that will assist and guide you through the housing process
  • Link you to agencies that will prepare you for getting and keeping housing
  • Work with you on your physical and behavioral health wellness goals

 Areas Served

  • This program is available for members in the following counties: Seminole, Orange, Osceola, and Brevard counties


  • Aetna Medicaid and Long Term Care members, aged 21 and older with serious mental illness (SMI), substance use disorder (SUD) or SMI with co-occurring SUD
  • Homeless or at risk of becoming homeless

How to enroll or learn more

For more information about the housing program and to find out if you qualify, please call Member Services at 1-800-441-5501.