Contact us

We love to hear from our members
If you have feedback, a question, or would like to share your story with us, tell us about it! There are several ways you connect with us.

Member Services
You can reach us at our toll-free numbers:

Medicaid Member Services: 1-800-441-5501 (TTY: 711)
Long Term Care Member Services: 1-844-645-7371 (TTY: 711)
Florida Healthy Kids Member Services: 1-844-528-5815 (TTY: 711)

If you need to fax us, our toll-free fax number is 1-877-542-6958.

Our address is:
Aetna Better Health of Florida
1340 Concord Terrace
Sunrise, FL 33323

Mail paper claims to:
Aetna Better Health of Florida
P.O. Box 63578
Phoenix, AZ 85082-1925

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Contact Us