Claims information

Aetna Better Health of Virginia values the quality care that health care providers give to our members, and it is our goal to provide prompt reimbursement for those services.

A key factor in getting claims processed in a timely manner is correct claims submission.  Submitting a claim correctly the first time increases the cash flow to your practice, prevents costly follow-up time by your office or billing staff, and reduces the uncertainty members feel with an unresolved claim.  To support that effort,  Aetna Better Health of Virginia has multiple options available for our providers to choose from, including our secure provider portal.

Access your portal to better health care delivery
WebConnect is our free provider claims submission portal via Change Healthcare (Emdeon) Office. Change Healthcare office is a contracted vendor used by Aetna Better Health of Virginia for electronic claim submission, processing and support.

WebConnect training is a presentation developed and created by Aetna Better Health of Virginia. Please use the presentation as an enrollment aid.
The WebConnect user guides listed below are produced and made available by Change Healthcare Office. These guides are being made available to Aetna Better Health of Virginia providers to assist in general navigation, guidance and registration with WebConnect powered by Change Healthcare office.