Contact us

For a complete list of our contact information, just download the quick reference guide (PDF). If you need to reach your network consultant, email Provider Relations.

Questions?

You can call Provider Relations at 1-800-279-1878 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 6 PM.

You’ll want to complete all fields marked with an asterisk (*).

*Name

Company

*Email Address

Phone Number

Are you part of our network?

Yes

Receive news and updates about our plan.

Comments

You can email us any time.

You can call Provider Relations at 1-800-279-1878 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 6 PM.

You can send a letter to:

Aetna Better Health® of Virginia
ATTN: Provider Relations
9881 Mayland Drive
Richmond, VA 23233

Find out how to submit and check the status of claims.

Learn how to create an account to check eligibility, benefits and more.

Find your provider manual and forms.