Contact us

On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. For a complete list of our contact information, download the quick reference guide (PDF).

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.

Claims

Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with Change Healthcare.

Prior authorization (PA)

Submit PA and check the status of a previously submitted PA on Availity Or learn more about PA.

Grievances and appeals

Submit grievances and appeals and check the status of your submission on Availity. Or learn more about grievances and appeals.

Member eligibility

Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.

Other ways to connect

Phone

You can call Provider Relations at 1-800-279-1878 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 6 PM.

Mail

Aetna Better Health® of Virginia
ATTN: Provider Relations
PO Box 818044
Cleveland, OH 44181-8044

Email Contracting

You can learn how to make a new contract request. Questions? Email Contracting.

Still need support?

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.