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Welcome providers

We’re a state-contracted health plan that offers Medicaid services statewide. As a network provider, you enjoy a lot of benefits, from ongoing support and training to timely claims processing and competitive compensation. Together, we can improve health care access and quality in Virginia.


How to join


Already a provider?

Choose helpful links for the most common things providers search for on this page.

Getting started

Here are some helpful provider links if you’re new to our network.

About us

About us

Aetna Better Health® of Virginia is part of Aetna® and the CVS Health® family, one of our nation’s leading health care organizations. We’ve been serving people who use Medicaid benefits for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues.  


Our national experience helps us do a lot of great work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make Virginia a great state. Members can get the care they need to be as healthy as possible. And they can do it all close to home.  


Visit the Aetna Better Health website to learn more.

Let us know what you think


Consider joining our Provider Advisory Committee. You can provide valuable feedback about what’s working and what needs improvement. We’ll use your input to make our plan better.

Need help or have questions? We’re here for you

Contact us

Find contact information for Provider Relations or other information you may need. 

Accredited Health plan three and a half stars NCQA
Accredited Health equity NCQA
Long Term Support and Services Distinction NCQA


Aetna Better Health of Virginia was rated 3 out of 5 in NCQA’s Medicaid Health Plan Ratings 2022. The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA’s HEDIS® is the most widely used performance measurement tool in health care. NCQA's website contains information to help consumers, employers and others make informed health care choices.

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