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Keep your info current

Keeping your details up to date in our directories helps members find the right info about you and your practice. This also helps ensure that you receive timely payment, communications, reminders and more. 

 

Why keep current?

Why keep current?

Connect with members

Help our members find you and connect with you for the care they need.

 

Get paid faster

Avoid claims payment delays when we have all your correct info on file.

 

Stay accurate

Ensure current and future members have the right info about your practice. 

 

Provider data info

The best way for providers to update their data is to email the requested change to Provider Relations at AetnaBetterHealth-VAProviderRelations@Aetna.com.

Tax identification number (TIN)

You don’t need to fill out a new application if you’re:

 

  • An existing contracted provider updating your tax ID number (TIN)
  • Adding another location under a different TIN

Just complete these steps:

 

  • Send us a letter (on company letterhead) with details of the TIN change request. You can email us at AetnaBetterHealth-VAProviderRelations@Aetna.com. Include your name and service location info.
  • Include a copy of the new W-9, if applicable. If you’re contracted as a group, send a group W-9. Otherwise, just send an individual W-9.   

After you send us your materials and info, we’ll process the change or contact you for more info.

 

If you don’t receive a confirmation email for the change, contact Provider Relations at AetnaBetterHealth-VAProviderRelations@Aetna.com.

Taking part in the network

You can end or change your participation in the network

 

Depending on how you’re contracted with Aetna Better Health®, we’ll either end your individual contract or your participation from a group agreement. You can contact your network relations manager if you’re ending your contract for any of these reasons: 

 

  • Moving to a new state 
  • Changing your group participation within the same address 
  • Retiring 
  • Provider deceased
  • No longer employed

 

You or the requestor will need to have this info ready: 

 

  •  Requestor’s first and last name 
  • Requestor’s title (example: office manager) 
  • Requestor’s email address
  • Provider’s first and last names, and middle initial
  • Address (including city, state and ZIP code) 
  • TIN
  • National provider identifier (NPI) number 
  • Aetna® provider ID number (if known)
  • Termination effective date 
  • Reason for termination 

If you need to contact the state, your network relations manager will notify you and give you the contact info.

 

Questions?

Just contact Provider Relations. We’re here to help.

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