Provider Portal

Aetna Better Health’s free provider portal allows you to securely access critical information online wherever and whenever you need it. This innovative tool is available for Aetna Better Health plans to directly connect with up-to-date information including:

  • ›Eligibility verification
  • Claims inquiries
  • ›Prior Authorization information and requests
  • Remittance Advices

Our online tools are designed and maintained to the highest standards, promising accurate information and faster access to the information you need, when you need it.

Availity Timelines

As of 1/19/2021

  • Payer Spaces
  • Claims Submission Link (Change HealthCare)
  • Contact Us messaging
  • Claims status inquiry
  • Appeals and Grievances
  • Grievance submission
  • Appeal submission
  • Grievance and appeals status

As of 1/22/2021

  • Panel Roster-Panel lookup
  • Reports
  • PDM/ProReports (Provider Deliverables Manager)
  • Ambient (business intelligence reporting)

 Future Functionality Releases


  • Prior Authorization-Submission and status lookup


  •  Eligibility and Benefits


  • Remit PDF
  • Enhanced Panel Roster
  • Enhanced G&A tool


If you are already registered in Availity, you will simply select Aetna Better Health from your list of payers to begin accessing the portal and all of the above features. (Mention Logging into Availity)

If you are not registered, we recommend that you do so immediately.

Click here to learn more about Availity Portal Registration

Click here to register

For registration assistance, please call Availity Client Services at 1-800-282-4548 between the hours of 8:00 am and 8:00 pm Eastern, Monday-Friday (excluding holidays) 

For access to the following features, you will need to use the Medicaid Web Portal until the effective date displayed above.

  • Prior Auth
  • Eligibility & Benefits
  • Panel Roster
  • Remit PDF