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  • Grievances and appeals

    Learn how to file a grievance or appeal a decision you disagree with.

  • Fraud, waste and abuse

    Let us know if you suspect another member or a provider is committing fraud.

  • Manage your plan

    Find educational information, change plan options or learn how to request a new ID card here.

We’d love to hear from you

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Other contact information

Email

You can reach us at our email address:

MemberServices_MD@Aetna.com 

Mail

You can reach us at our address:

Aetna Better Health of Maryland
10320 Little Patuxent Parkway
Suite 600
Columbia, MD 21044

Fax

You can fax us at our toll-free number:

1-866-361-8495

24-hour Nurse Line

You can reach us at:
1-866-827-2710 (TTY: 711)
24 hours a day, 7 days a week

Contact Member Services

Just call 1-866-827-2710 (TTY: 711). We’re here 24 hours a day, 7 days a week.

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