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Quality Improvement program

At Aetna Better Health® of Maryland, we take care of the whole you. So our program team works with your doctor to make sure you're getting the highest standard of care. Together, we're committed to giving you the best health care experience possible.

Our goals and objectives

Our goals and objectives

Our Quality Improvement program includes the following goals: 


  • To effectively promote and build quality into the daily operations and policies of the health plan

  • To continually check and assess your needs, care and services, to ensure you’re receiving quality care at the right time

  • To find opportunities for improvement and act on them

  • To encourage patient safety through seasonal member communications (for example, flu mailers)

  • To ensure Aetna Better Health of Maryland meets or exceeds the highest standards of quality by following local, state and federal regulatory requirements and accreditation standards

Our services

Our services


Our Quality Improvement program provides many services, which include: 


  • Offering supplemental benefits to encourage wellness, including a preventive incentive program

  • Sending you helpful postcards and newsletters about your health

  • Reviewing primary care physician (PCP) and obstetrician/gynecologist (Ob/Gyn) offices to make sure they meet Maryland state standards

  • Reviewing the quality of our services 

  • Reminding you and your provider about preventive health care

  • Measuring your satisfaction with your provider and with your health care services

  • Monitoring phone calls to make sure that your call is answered quickly and you get the correct information

  • Working with your doctor to make sure they get all the information they need from us to provide you with quality care 

Health management programs

We know health is more than just the clinical care you receive. That’s why we offer different services to help our members. These services can help you better manage your health and a live healthier life.

Do you have any questions?

If you want to learn more about our Quality Improvement program, you can call us at 1-866-827-2710 (TTY: 711).

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