Call Member Services at 1-855-456-9126, NY Relay 711.

A Primary Care Provider (PCP) is a doctor, nurse or clinic in the Aetna Better Health network that provides your main health care.

A Primary Care Provider (PCP) can refer you to a specialist in the Aetna Better Health network.

Call your Primary Care Provider (PCP) first. The PCP will advise you on what to do.

In a true emergency, call 911 or go to the nearest ER. Emergency care is only for when you believe your health is in serious danger. Examples of emergency situations include:

  • Severe pain
  • Serious injury
  • Sudden illness
  • Illness that is quickly getting much worse
  • Heavy bleeding that doesn’t stop, especially if you are pregnant

Yes. You will get an Aetna Better Health ID card in the mail. It will be printed with your name, ID number and Primary Care Provider’s (PCP) name and phone number.

Call Member Services at 1-855-456-9126, NY Relay 711.

Post-stabilization services are non-emergency medical services. Aetna Better Health provides these services after some medical emergencies. It will help to stabilize, improve or fix your condition.
These are covered both in network and out of network. You do not need prior approval.