Resources

Aetna Better Health of New York offers valuable benefits to New York members. Sometimes there are limits to the types and amounts of services you may get. All services you get must be needed for your condition. Your care manager can help you get the additional services you need.

Service

24-hour Member Services

Providers

Dental

Care Management

Transportation

Vision

Nurse Line

Language Interpretation Services

Services for the hearing impaired

Grievance and Appeals

Fraud and Abuse Hotline

NYS Department of Health

Phone Number

1-855-456-9126

1-855-456-9126

1-866-674-0982

1-855-456-9126

Call 844-666-6270 (Downstate) or 866-932-7740 (Upstate).

1-855-873-1282 eyeQuest
1-855-456-9126 Aetna Better Health of New York

1-855-456-9126

1-855-456-9126

New York Relay 711

1-855-456-9126

1-855-456-9125

1-866-712-7197

Description

Member Services is here to help you get services and answer your questions any time.

Our large network of providers gives you the care you need.

Dentistry includes but shall not be limited to preventive, prophylactic and other dental care, services and supplies, routine exams, prophylaxis, oral surgery, and dental prosthetic and orthotic appliances required to alleviate a serious health condition including one which affects employability

The focused approach your care team uses to plan your care and coordinate the care and services you need to be as healthy as you can be.

To arrange non-emergency medical transportation on or after March 1, 2024, you or your provider must contact MAS at https://www.medanswering.com/

For eyeglasses

For help with urgent, but non-emergency situations.

Call Member Services for material or assistance in another format or language.

Relay 711 is a service for those with hearing impairments.

Call Member Services.

Aetna Better Health of New York
 Appeal and Grievance Department
PO Box 81040
5801 Postal Road
Cleveland, OH 44181

Fraud and abuse

Call or write if you feel your concerns are not being addressed. Write to:
NYS Department of Health
Bureau of Managed Long Term Care
Corning Tower
Room 1911
Empire State Plaza
Albany, NY 12237