For Providers

Important Announcements Regarding COVID-19

Reminder: Aetna Better Health of Virginia acquired Coventry Health Care, Inc., (previously Southern Health) and MH Net. Therefore, if you are contracted with Coventry Health Care, Inc., Southern Health or MH Net, these are valid contracts for Aetna Better Health of Virginia participation. If you are holding one of these older contracts, please contact our Network Management team so we can update you to a current Aetna Better Health of Virginia contract document. Please email: NetworkDevelopment.vacontact@aetna.com. The Medallion 4.0 transition of care period for Aetna Better Health of Virginia is 180 days from a member’s effective date. Authorization numbers are not needed from participating/non-participating providers billing non-pharmacy claims during a member's Medallion 4.0 transition of care period.

We take great pride in our network of physicians and related professionals who serve our members with the highest level of quality care and service. We are absolutely committed to making sure our providers receive the best possible and latest information, technology and tools available to ensure their success and their ability to provide for clients.

At Aetna Better Health of Virginia, we focus on operational excellence, constantly striving to eliminate redundancy and streamline processes for the benefit and value of all of our partners. Learn why providers have chosen to join us as their partners in managed health care.

• Easy and simple experience
• Operational excellence
• Financial discipline
• Empowering environment