Clinical policies
We use clinical policies to help administer health plan benefits, either with prior authorization or payment rules. These policies include, but aren’t limited to, evolving medical technologies and procedures, as well as pharmacy policies.
Clinical policies help determine whether services are medically necessary based on:
Generally accepted standards of medical practice
Peer-reviewed medical literature
Government agency/program approval status
Evidence-based guidelines
Positions of leading national health professional organizations
Views of physicians practicing in relevant clinical areas affected by the policy
Available clinical information
We may delegate utilization management of specific services. In these situations, we may use the delegated vendor’s guidelines to support medical necessity and other coverage determinations.
Payment policies
We use health care claims payment policies to help administer payment rules based on generally accepted principles of correct coding. These policies help determine whether health care services are correctly coded for reimbursement.
Generally accepted coding principles inform each payment rule. These principles include, but aren’t limited to:
Claims processing guidelines referenced by the Centers for Medicare & Medicaid Services (CMS)
Medicare Claims Processing Manual (Publication 100-04) for physicians/nonphysician practitioners
The CMS National Correct Coding Initiative policy manual (procedure-to-procedure coding combination edits and medically unlikely edits)
Current Procedural Technology guidance published by the American Medical Association (AMA) for reporting medical procedures and services
Health plan clinical policies based on the appropriateness of health care and medical necessity
State-specific claims reimbursement guidance
We may use a vendor that applies payment policies to specific services. In these situations, we may also use the vendor’s guidelines to determine whether a service has been correctly coded.
Payment and utilization management policy updates
We regularly add to our payment and utilization management policy positions as part of our ongoing policy review processes. To stay informed, check out the policies below.
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Allergy Testing and Immunotherapy Policy (PDF)
Ambulatory Electroencephalogram (EEG) Policy (PDF)
Ambulatory Surgical Center (ASC) Policy (PDF)
Anatomical Modifiers Policy (PDF)
Clinical & Correct Code Editing Policy (PDF)
Clinical Laboratory National Coverage Determinations (NCD) Policy (PDF)
COVID-19 Vaccine and Administration Policy (PDF)
Device and Supply Policy (PDF)
Diagnosis Code Guideline Policy (PDF)
Diagnosis Procedure - Multiplex Nucleic Acid Amplified Tests for Respiratory Viral Panels Policy (PDF)
Drug and Biological Policy (PDF)
Durable Medical Equipment and Supplies Policy (PDF)
Endometrial Ablation Policy (PDF)
Evaluation and Management (E&M) Services Policy (PDF)
General Surgery Policy (PDF)
Genetic Testing Policy (PDF)
Global Surgery Policy (PDF)
Holter Monitors Policy (PDF)
Hydration Therapy Policy (PDF)
Impacted Cerumen Removal Policy (PDF)
Insulin & Thyroid Testing in Pediatrics Policy (PDF)
Intensity Modulated Radiation Therapy (IMRT) Policy (PDF)
Laboratory-Pathology Policy (PDF)
Lung Cancer Screening with Low Dose Computed Tomography (LDCT) Policy (PDF)
National Correct Coding Initiative (NCCI) Policy (PDF)
Never Events Policy (PDF)
New Patient Visit Frequency Policy (PDF)
Noninvasive Estimate of Coronary Fractional Flow Reserve (FFR) Policy (PDF)
Outpatient Consultations Policy (PDF)
Physician Administered Services Policy (PDF)
Place of Service: Moderate Sedation Service in a Non-Facility Setting by a Second Physician Policy (PDF)
Place of Service Policy (PDF)
Polysomnography Policy (PDF)
Prenatal Obstetrical Ultrasound Policy (PDF)
Problem Oriented Visits with Preventative Visits Policy (PDF)
Prostate Cancer Screening Policy (PDF)
Psychotherapy Policy (PDF)
Radiology Policy (PDF)
Serum Iron Studies Policy (PDF)
Urine Specimen Validity Testing Policy (PDF)
Urodynamic Testing Policy (PDF)
Venipuncture Policy (PDF)
Vitamin D Testing Policy (PDF)
Wheelchair Seating Policy (PDF)
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Questions about these policies?
Just log in to your secure Provider Portal. Or call us at 1-866-329-4701 (TTY: 711). Then, ask for Medical Management. We’re here from 8:30 AM to 5:00 PM, Monday through Friday.