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Other ways to connect
Aetna Better Health® of Illinois
PO Box 818031, MC F661
Cleveland, OH 44181-8031
1-877-779-5234: Use only to start a medical inpatient (IP) or medical outpatient (OP) authorization.
1-877-668-2074: Use only to send clinical documentation for a medical IP or medical OP authorization you already started.
1-844-528-3453: Send clinical documentation for a behavioral health authorization you already started. Find the right behavioral health forms before submitting requests.