Skip to main content

Contact us

On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. You can also find the right people to contact on this list of Network Relations contact and coverage information (PDF).

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.



Other ways to connect


You can call Provider Relations at 1-866-329-4701
(TTY: 711), Monday to Friday, 8:30 AM to 5:00 PM. 


Aetna Better Health® of Illinois
PO Box 818031, MC F661
Cleveland, OH 44181-8031 


1-877-779-5234: Use only to start a medical inpatient (IP) or medical outpatient (OP) authorization.

1-877-668-2074: Use only to send clinical documentation for a medical IP or medical OP authorization you already started.

1-844-528-3453: Send clinical documentation for a behavioral health authorization you already started. Find the right behavioral health forms before submitting requests.

Still need support? 

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

Contact us

Also of interest: