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The Provider Portal

The Provider Portal is an online tool that lets us communicate health care information directly with providers. You can register for the portal before you can start using its many features. 

Already registered?

You can log in here:

Getting started


To register for access, you need to complete and sign a registration form. 


Download the registration form


Fill out the portal registration form and email it to us at


Fill out the portal registration form and mail it to us at:

Aetna Better Health of Illinois 
3200 Highland Avenue, MC F648 
Downers Grove, IL 60515


Fill out the portal registration form and fax it to us at 1-844-951-2143.

Need help? Call us.

If you have any questions or need help registering for the portal, you can call Provider Services at 1-866-329-4701 (TTY: 711).

The Provider Portal benefits

The Provider Portal benefits

  • Automatic authorization: depending on the authorization type and service location, it's possible to get automatic approval for your request. 

  • Better tracking: immediately know the status of each claim submission and prior authorization (PA) request. 

  • Detailed summaries: find easy access to details about denied PA requests or claims.

  • Enhanced information: you can analyze and track services and processes. 

  • Mobile interface: enjoy the added convenience of access through your mobile device.

  • Personalized content and services: after you log in, you'll find a landing page just for you.

  • Real-time data access: view updates as soon as they're posted.

  • Single sign-on: once you log in, you can move smoothly through various systems.

What will you have access to?

Within the secure web portal, you’ll be able to:


  • Send and receive secure messages

  • Submit authorization requests

  • Sign up for electronic funds transfer (EFT) and electronic remittance advice (ERA) 

  • View ERA status

  • Access our Provider Prior Authorization Tool (ProPAT), panel rosters and member eligibility information

  • Access Healthcare Effectiveness Data and Information Set (HEDIS®)* claims data

Ready to register?

Get started now

Just complete this form and send it back by one of the options listed above (email, fax or mail).


Download the registration form

Need help? Call us.

If you have any questions or need help registering for the portal, just call Provider Services at 
1-866-329-4701 (TTY: 711)

*HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).