Our Care Coordination department is staffed by individuals with extensive medical or social work experience in areas such as acquired immunodeficiency syndrome (AIDS), behavioral health, the human immunodeficiency virus (HIV), obstetrics, oncology, physical rehabilitation for children and adults, and surgery care.
Early intervention can help maximize treatment options while minimizing potential complications associated with catastrophic illnesses or injury and exacerbation of chronic conditions. A care coordinator is available from 8:30 AM to 5 PM, Monday through Friday to assist with coordination of the member’s health care needs.
The following conditions and/or diagnoses are examples of appropriate referrals to the Care Coordination department:
Your role in our Care Coordination program is extremely important. Practitioners who have identified a member who they think would benefit from disease or case management should contact the Care Coordination department to speak with a member of our Integrated Care team at 1-866-329-4701 (TTY: 711).
*This entire page is based on information that the state of Illinois provided to us. We are not the original authors.
Aetna Better Health of Illinois is not responsible or liable for content, accuracy or privacy practices of linked sites or for products or services described on these sites. If you did not intend to leave our site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna® Medicaid website (AetnaBetterHealth.com). Aetna Better Health of Illinois is not responsible or liable for this specific content.
This link will take you to the Aetna Better Health® of Illinois provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.
This link will take you to the Aetna Better Health® of Illinois vendor website. It contains information for our vendors. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.