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Pharmacy benefits

At Aetna Better Health® of Illinois, we cover a wide variety of prescription and over-the-counter medications to keep members healthy. We also mail members their medicine. 

Covered medications

Covered medications

We cover the medications listed on our preferred drug list (PDL) at no extra cost to members. They can download our PDL or check it out online. If their medicine isn’t listed, then they can ask a provider:  


  • For a similar medication that is on the list 
  • To get prior authorization from Aetna Better Health of Illinois to cover this medicine 

Pharmacy prior authorization

Pharmacy prior authorization

If a member needs prior authorization for a medication, then you can fill out a pharmacy prior authorization form on their behalf. Or you can call Provider Services at 1-866-329-4701 (TTY: 711). You can learn more about getting pharmacy prior authorization with the links below.

Filling prescriptions



We keep health care close to home. Members can fill their prescriptions at any pharmacy in our network.  


Find a pharmacy nearby

Mailing prescriptions

If a member takes a maintenance medicine for an ongoing health condition, they can have it mailed to their home.  We work with CVS Caremark® to give members this service at no extra cost. Members can expect each order to be checked for safety. And they can speak with a pharmacist anytime on the phone.


They’ll need the following information to get started:


  • Plan member ID card 

  • Mailing address, including ZIP code

  • Doctor’s first and last name and phone number 

  • A list of their allergies and other health conditions

  • Their original prescription from their doctor (if they have it) 

Getting started


Members can call the CVS Caremark toll-free number at 1-855-271-6603 (TTY: 711), 24 hours a day, 7 days a week. They’ll let members know which of their medicines can be filled through the CVS Caremark Mail Service Pharmacy. They’ll also contact the member’s doctor for a prescription and mail them their medicine.


Members with prescriptions


They can sign up for our mail service:



They can log in to the secure Member Portal. Go to “Tasks” and then “pharmacy services.” Select the “CVS” link to go to the CVS Caremark website. Then, choose “start mail service.”

Fill out an order form

If they already have a prescription, they can fill out a mail service order form (PDF) and send it to:  
CVS Caremark 
PO Box 2110  
Pittsburgh, PA 15230-2110  

Or they can request to have a form mailed to them by calling Member Services at 1-866-329-4701 (TTY: 711).

Specialty medications

Specialty medications are for chronic issues. They can be injected or taken orally. Our preferred specialty pharmacies provide many helpful services, including:


  • Free, secure delivery within 48 hours of confirming a member’s order 

  • Delivery to the member’s home, doctor’s office or somewhere else 

  • Package tracking 

  • Training on how to self-inject their medicine 

  • Free injection supplies, such as needles, syringes, alcohol swabs, adhesive bandages and containers for used needles

Medication recalls

Need information about medication recalls?  Just call the U.S. Food and Drug Administration (FDA) at 1-888-463-6332.  Or visit the drug recalls page on the FDA website.

Getting started with specialty pharmacies

A doctor can fill a new prescription for a member by contacting one of our preferred specialty pharmacies below. A member or their doctor can transfer the member’s prescription by contacting a specialty pharmacy in our network. 

  • OptumRx Pharmacy — phone: 1-855-427-4682; fax: 1-877-342-4596
  • CVS Specialty® pharmacy — phone: 1-800-237-2767; fax: 1-800-323-2445
  • Orsini Specialty Pharmacy — phone: 847-734-7373; fax: 847-734-1822
  • AcariaHealth — phone: 1-800-511-5144; fax: 1-877-541-1503
  • Specialty Therapeutic Care — phone: 1-866-506-2626; fax: 1-800-696-0607
  • Foundation Care Pharmacy — phone: 1-877-291-1122; fax: 1-877-291-1155

Contact us

If you have any questions, you can call Provider Services at 1-866-329-4701 (TTY: 711).

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