Rides
Need a ride to your health care visits? Let us help you get there. You can get rides to Medicaid services we cover.
What rides does your plan cover?
What rides does your plan cover?
Ambulance rides
If you have no way to get to the hospital during an emergency, call 911. Medicaid covers ambulance rides on the ground in a medical emergency for all members.
Nonemergency medical rides
We work with Modivcare® to offer you rides for your nonemergency medical needs. You can get a ride to places of care, like your:
- Provider
- Dental provider
- Behavioral health care
When to ask for a ride
Ask for a ride at least two business days before you need it for regular trips. Avoid asking for a ride any more than 30 days before an appointment.
Sometimes you may ask for a ride with less notice, like:
Pick up after discharge from a hospital
Trips for urgent conditions (not emergencies but severe or painful enough to need treatment within 24 hours)
Need to cancel your health care visit?
Contact Modivcare at least one day before the scheduled pickup time. Let them know about the change in schedule. You can call 1-866-527-9934 (TTY: 1-866-288-3133).
How to set up a ride
Be sure to ask for a ride at least two business days before you need it. Call Modivcare at 1-866-527-9934 (TTY: 1-866-288-3133). They’re here for you Monday through Friday, 8 AM to 5 PM. You can also visit the Modivcare website to schedule a ride online.
Be sure to have this info ready when you call:
Your first and last name
Your member ID
Your date of birth
Your home address, including ZIP code, for the pickup
Your phone number
Name and address of your provider
Date and time of your health care appointment
If anyone is traveling with you (you can take one person as an attendant)
If you have special travel needs (example: wheelchair access)
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Call Modivcare at 1-866-527-9934 (TTY 1-866-288-3133). They can help you.
Mark your calendar
Remember to mark your calendar for your appointment date and time. You'll want to be ready 30 minutes before your scheduled pickup time. Your driver may arrive up to 15 minutes early or late.
Legal notices
Modivcare is a registered trademark of ModivCare Solutions, LLC.
Questions?
Call us at 1-855-232-3596 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.