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Your $25 monthly benefit

You should have everything you need to help you feel your best. That’s why we work with CVS Health® to give you $25 of over-the-counter (OTC) health supplies every month. And we'll even send it to you at no extra cost. Ready to order? Visit OTC Health Solutions®, create an account or sign in and start shopping. You can also order by phone or shop in store using the OTC Health Solutions app.


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Get the things you need. Every month. In store or delivered to your door.

As a CVS Health company, we’re offering you this $25 OTC benefit as part of your Aetna Better Health® Kids expanded services. You can use the money to spend on a variety of health products, like:

  • Personal care

    Oral care, period care, pain relief, digestive health, vitamins, skin care and more

  • First aid care

    First aid kit, bandages, disinfectant, antibiotic ointment, anti-itch cream and more

  • Baby care

    Diapers, rash cream, lanolin nipple cream, gas relief drops, cotton swabs and more

  • Cold remedies

    Cold/flu medicines, allergy relief, digital thermometer, facial tissues and more

Ways to shop

 

For complete instructions, see our OTC Item Catalog (PDF).

Online

  • Visit the OTC Health Solutions website and create an account or sign in with your member ID and password. 
  • Browse eligible health items and add them to your cart.
  • Place your order and we’ll send your items to you at no extra cost.

In store

  • Download the OTC Health Solutions app for iPhone® or Android™ and create an account or sign in.

  • Visit a CVS Pharmacy® store, open the app and use your smartphone’s camera to scan shelves for eligible items.

  • Have the cashier at checkout scan your digital bar code on the app. 


 

By phone

  • Call OTC Health Solutions at 1-888-628-2770 (TTY: 711) any time Monday through Friday, 9 AM to 8 PM. 

  • Place your order and we’ll send your items to you at no extra cost.

Quick tip

  • You’ll need to order supplies for each benefit period by 11:59 PM of the last day of the month.

  • If you don’t use all the money in your benefit, it doesn’t roll over. So be sure to use up the full amount each month. 

  • If you order online or by phone, you won’t be able to order more than your $25 benefit amount. However, if you’re shopping in store, you can order more than the $25 amount. You’d just need to pay the difference in person out of pocket.

You’ve got questions. We’ve got answers.

  • You can use your OTC benefit as many times as you need, up to $25 per CHIP enrollee.

  • No, if you don’t use all the money in your benefit, it doesn’t roll over. So be sure to use up the full amount each month.

  • You won’t be able to order more than your $25 benefit amount if you shop online or by phone. However, if you’re shopping in store, you can order more than the $25 amount. You’d just need to pay the difference in person out of pocket.

     

  • To see which items you can buy using your OTC benefit, check our  OTC Item Catalog. 

      

    OTC Item Catalog – English (PDF)

    OTC Item Catalog – Spanish (PDF) 

  • Most orders will arrive in less than 7 business days. It may take longer during peak busy times. If you haven’t received your order within 14 days, call OTC Health Solutions at 1-888-628-2770 (TTY: 711).

     

  • Yes, you can cancel your order within 30 minutes of placing it. To cancel an order, just call OTC Health Solutions at 1-888-628-2770 (TTY: 711).

  • Once you’ve placed your order, you will receive a confirmation number. Always make sure to keep note of your confirmation number.

  • Check out our OTC Item Catalog (PDF) for more info. You can also call OTC Health Solutions at 1-888-628-2770 (TTY: 711).

Questions?

For more info about this benefit: Call Member Services at 1-800-822-2447 (TTY: 711). 

 
For help with your order: Call OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can call Monday through Friday, 9 AM to 8 PM.

Legal notices 

 

Aetna and CVS Pharmacy® are part of the CVS Health® family of companies.

 

All trademarks and logos are the intellectual property of their respective owners.

Also of interest:

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