Get started with your plan
Welcome to Aetna Better Health® Kids. You and your child have many tools and resources to help you get the most from your health plan. We’re here to help you understand and use your benefits with confidence. Follow the steps on this page to get started and stay on track.
Questions?
Call 1-800-822-2447 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
Check your member welcome kit
Get to know your plan better with these resources:
Member handbook – English (PDF)
Member handbook – Spanish (PDF)
Hello to Health magazine – English (PDF)
Hello to Health magazine – Spanish (PDF)
Notice of privacy practices (PDF)
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Choose your PCP
Your child’s primary care provider (PCP) manages their main health care. The PCP’s name appears on their member ID card. You can change the PCP anytime. And you can do it from your Member Portal where you can change providers, manage benefits and more.
Need to find a provider? Use our provider search tool. Already chose PCP? Schedule your child’s checkup.
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Take a health risk screening
We may contact you to complete a health risk screening. Your answers help us understand your child’s health needs.
The screening is easy and private. And you can also take it on your Member Portal after you register.
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Understand your benefits
Don’t miss out on benefits and services that can help your child reach their health goals. These include those that go beyond your standard health coverage or extra benefits like:
Support at every step
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Tips for getting care
Choosing the right care can protect your family’s health and save time. Learn about emergencies, nonemergencies and your care options for different situations in this "Where to go for medical care" article.
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Health topics
Take even more steps toward a healthy family. Just visit our newsletter library. You’ll find articles on everything from well-child visits to screenings, plus ways to eat healthier on a budget.
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Help close to home
Need help finding resources in your community and beyond? We can help. Our Community Resource Directory (CRD) is a tool you can use to find support and services near you.
Choose your language and format
Need language help? Call 1-800-822-2447 (TTY: 711). You can get:
Interpreter services at no cost during any services, including American Sign Language and real-time oral interpretation
A hard copy of your member handbook in English or Spanish at no cost
Other materials and info in another language or format, like audio, large print and braille