Provider Manual

As an Aetna Better Health of Virginia provider, there are certain procedures and protocols you need to know. You’ll find most of the information you need in the provider manual. You’ll learn which services our plan covers. You’ll also find information about a wide variety of topics, ranging from provider responsibilities, to how to file a claim, to grievance and appeals processes.

The provider manual is an essential resource for all of our providers. You can print a copy to keep handy, or bookmark this page on your computer.

Provider Manual (2020)

Provider Manual (2019)

Amendment to chapter 2 of provider manual

June 16, 2017

There has been an amendment to the provider manual by the Department of Medical Assistance Services (DMAS). This amendment includes information for providers regarding Medicaid/FAMIS individuals who are enrolled in a managed care program. To read the amendment, click here.