For members

Thank you for choosing Aetna Better Health for your health coverage. Our health plan is designed to help you be healthy.

Our Member Services department is open every day, all day long. Member Services can answer your questions about benefits, help you find a doctor or other provider, and solve problems in getting health care services.

Your member handbook is a good place to look for information on your benefits. Check your member handbook or call Member Services at:

  • 1-866-638-1232, TTY PA Relay 7-1-1 (Medical Assistance)
  • 1-800-822-2447, TTY 1-800-628-3323 (CHIP)

Join an Aetna Better Health Committee and be a voice in your community

We’re always looking for members to help us improve. Let your voice be heard by joining our Health Education Member Advisory Committee. To join you must be:

  • At least 18 years of age.
  • A member of Aetna Better Health for at least the last 90 days.
  • Willing to attend meetings in person or by phone 4-6 times a year. If you attend the meetings in person, you will be reimbursed for your transportation cost.

Download our committee application form and mail to:

         Aetna Better Health
         ATTN: Member Services
         2000 Market Street, Suite 850
         Philadelphia, PA 19103

Aetna Better Health Board of Directors

The Board of Directors oversees Aetna Better Health of Pennsylvania’s policies, programs and operations decisions. They work in partnership with the Pennsylvania Department of Human Services.

Board members have diverse backgrounds. They all bring valuable experiences to the board and work to improve services and programs for members.

To join Aetna Better Health of Pennsylvania’s board of directors you must be:

  • At least 18 years of age.
  • A member of Aetna Better Health for at least the last 90 days.
  • Willing to attend meetings in person or by phone. If you attend the meetings in person, you will be reimbursed for your transportation cost.

If you'd like to apply to serve on the Board, just complete and mail the application to:

         Aetna Better Health
         ATTN: Member Services
         2000 Market Street, Suite 850
         Philadelphia, PA 19103