• Coronavirus

    Coronavirus (COVID-19) is a contagious respiratory illness caused by a virus. We’re here to answer your questions to help you stay healthy.

    Coronavirus FAQs

  • Bright Expectations Maternity Care Program

    We have a special program for new moms and moms-to-be. You can also join other programs to help you and your family stay healthy.

    Learn more about our extra programs and services

  • Relief Fund Webcast

    The U.S. Department of Health and Human Services (HHS), through the Provider Relief Fund (PRF), is distributing $15 billion to eligible Medicaid, CHIP, and dental providers. If you are a provider who is interested in learning about the application process for the PRF, please register and join the webcast on July 27th.

    Register

  • Secure web portal

    Our secure member web portal is an easy-to-use wellness tool for a healthier you. It's your go-to resource for using your Aetna Better Health benefits and services.

    Visit the portal page to get started or to register

  • Aetna Better Health

    We offer Medical Assistance and CHIP coverage for you and your family.

    Learn more about becoming a member

  • Free Cell Phones

    Stay connected with us, your doctor and family and friends. All you have to do is sign up for a free phone with SafeLink. You'll also get free minutes and unlimited texting.

    Learn more

For members

Thank you for choosing Aetna Better Health for your health coverage. Our health plan is designed to help you be healthy.

Our Member Services department is open every day, all day long. Member Services can answer your questions about benefits, help you find a doctor or other provider, and solve problems in getting health care services.

Your member handbook is a good place to look for information on your benefits. Check your member handbook or call Member Services at:

  • 1-866-638-1232, TTY PA Relay 7-1-1 (Medical Assistance)
  • 1-800-822-2447, TTY 1-800-628-3323 (CHIP)

We’re always looking for members to help us improve. Let your voice be heard by joining our Health Education Member Advisory Committee. To join you must be:

  • At least 18 years of age.
  • A member of Aetna Better Health for at least the last 90 days.
  • Willing to attend meetings in person or by phone 4-6 times a year. If you attend the meetings in person, you will be reimbursed for your transportation cost.

Download our committee application form and mail to:

         Aetna Better Health
         ATTN: Member Services
         2000 Market Street, Suite 850
         Philadelphia, PA 19103

From time to time, you may get texts or phone calls from member outreach specialists who represent Aetna Better Health. These calls or texts are made to help you schedule appointments for preventive care and gather information to better serve you. We’ll help you set up your family’s well visits, dental visits and other appointments. These visits can help you stay healthy. Your doctor will provide health tips and get to know you better.

If you don’t want to be contacted in the future, you can let the representative know and you’ll be removed from our contact list. If you’d like more information, just call Member Services at 1-866-638-1232, (PA Relay 711).

The Board of Directors oversees Aetna Better Health of Pennsylvania’s policies, programs and operations decisions. They work in partnership with the Pennsylvania Department of Human Services.

Board members have diverse backgrounds. They all bring valuable experiences to the board and work to improve services and programs for members.

To join Aetna Better Health of Pennsylvania’s board of directors you must be:

  • At least 18 years of age.
  • A member of Aetna Better Health for at least the last 90 days.
  • Willing to attend meetings in person or by phone. If you attend the meetings in person, you will be reimbursed for your transportation cost.

If you'd like to apply to serve on the Board, just complete and mail the application to:

         Aetna Better Health
         ATTN: Member Services
         2000 Market Street, Suite 850
         Philadelphia, PA 19103