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Web statement

Collecting and using personal information

Welcome to the Aetna® Medicaid website. We value your interest in us. We will not collect personal information about you unless you provide us that information voluntarily when you come to our sites. We will use your personal information that you may provide us through our websites only for the purpose stated on the page where it is collected.


In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us.


To update your information, send us an email or update your profile online.


Aetna Medicaid will not sell or share your information outside of Aetna Better Health. We may share your information when:


  • You tell us to
  • It allows our partners to do their work
  • It is required or permitted by law


When we share your information, we will:


  • Share the information consistent with applicable laws and regulations
  • Require the recipient to protect the information
  • Require the recipient to use the information only for the purpose it was provided


By “personal information,” we mean data that is unique to an individual. For example:


  • Name
  • Address
  • Social Security number
  • Email address
  • Telephone number


From time to time, we may ask for personal information from you to respond to your questions or deliver a product or service.

Your email

We welcome your comments or questions about our websites. We have provided email boxes for that purpose. We will share your comments and questions with those employees who can address your questions or concerns.

Your email may be accessed and viewed by other Internet users without your knowledge or permission. Please do not use email to discuss information that you consider confidential. 

Other information: “cookies” and “tags”

We collect certain information that does not identify you when you visit our websites. The data helps us analyze and improve the usefulness of the information we provide at our websites.

Sometimes, we may use what is known as “cookie” technology. A “cookie” is an element of data that a website can send to your browser when you link to that website. A “cookie” cannot read data residing on your computer. A “cookie” allows us to recognize you when you come back, track what parts of the website you use and better serve you when you return to that site. The “cookie" does not take personal information about you, such as your name or address.

We may also use “client-side page tagging” on our website. “Tagging” records to a log certain information about the page and your visit to our website. This technique is also commonly used on commercial websites. “Tagging” does result in a JavaScript program running on your computer. The program is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files. It will not execute any additional programs. It does not read your personal information, such as your name or address. You can stop “tagging” by turning off JavaScript in your browser. If you do, it may stop you from using all our website’s functions.

Deidentified Patient Information

In addition to personal information, we may sell or disclose patient and/or member information that has been deidentified as permitted by law.  To the extent we sell or share such deidentified patient and/or member information, we do so pursuant to one of the deidentification methodologies described in Section 164.514(b)(1) or (b)(2) of Title 45 of the Code of Federal Regulations, commonly known as the HIPAA expert determination method and the HIPAA safe harbor method, respectively.

Linking to other sites

From time to time, Aetna Medicaid websites may provide links to other websites not owned or controlled by Aetna Medicaid. We think the links may be useful or of interest to you. We cannot be responsible for the privacy practices used by other website owners. We cannot be responsible for the content or accuracy of those other websites. Links to other websites do not mean or imply we approve these websites. Linking to other sites does not mean or imply that we approve any materials, products or services described on these sites.


Aetna Medicaid uses tough security standards on its websites. We try to protect your personal information from accidental or unauthorized access or disclosure. We use administrative, physical and technical “firewalls” around the information stored at this site. From time to time, we test our site security. We have developed comprehensive disaster recovery plans.

Changes to this statement

From time to time, Aetna Medicaid may change this statement. We will change the date at the bottom of this statement when updates are made. From time to time, please reread this statement to see if there have been any changes that may affect you. This statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party. 


Last revised: 2/18/2021