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Have questions or need language help? Just call Member Services at 1-888-348-2922 (TTY: 711). To reach the Crisis Line, just call and choose the Crisis Line option. To reach the 24-Hour Nurse Line, just call 1-855-200-5975 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.

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Mail

Mail:

Aetna Better Health® of West Virginia Attn: Member Services 500 Virginia Street, East, Suite 400 Charleston, WV 25301

Fax

Fax: ${member_services_fax}

Phone

Phone: 1-888-348-2922 (TTY: 711). We’re here for you ${member_services_hours}.

Things you might want to do

  • Become a member

     

    Learn how to enroll in and apply for Mountain Health Trust or WV CHIP and choose Aetna Better Health of West Virginia as your health plan.

  • Understand your benefits

     

    Members receive a wide range of benefits and services. Learn more about what Mountain Health Trust, WV CHIP or Mountain Health Promise covers.

  • Find a provider

     

    Find the local care you need, from vision and dental care to primary care physicians, specialists and COVID-19 testing.

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