Contact us

We love to hear from our members
If you have feedback, a question or would like to share your story with us, tell us about it! There are several ways you connect with us.

Member Services
You can reach us at our toll-free number 1-888-348-2922; TTY: 711 between 8:30 a.m. and 5 p.m. We also have representatives are available to help you 24 hours a day, 7 days a week.
If you need to fax us, our toll-free fax number is 1-844-255-7027.
You can even send us an email.  

Our address is:
Aetna Better Health of West Virginia
500 Virginia Street, East
Suite 400
Charleston, WV 25301

Mail paper claims to
Aetna Better Health of West Virginia
P.O. Box 67450
Phoenix, AZ  85082-7450

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Contact Us