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Welcome to Aetna Better Health® of West Virginia. You have many tools and resources to help you get the most from your health plan. Here are the steps you can take to help you prepare for your success.


Take a health risk survey

Take a health risk survey

We call every new member for a health risk survey. During this call, we’ll ask you some health questions. Why take part in the survey? This will help our care management team understand your health needs. They can then design a personal care plan and get you the services you need. They’ll also share the info with your doctor so they can work together to help you stay well.


The survey is easy and your answers are private. If you have questions, just call 1-888-348-2922 (TTY: 711)

Understand and use your benefits


You have many benefits and services that can help you reach your health goals. These include benefits that go beyond your standard health coverage, like:  


  • Rewards you can earn
  • No-cost smartphone
  • $25 gift cards for healthy actions


They’re there for you to use. So make sure you know all about them.


Medicaid benefits 


CHIP benefits


Mountain Health Promise benefits

Use your Member Portal

Use your Member Portal

When you log in or create an account on your Member Portal, you can do so much more with your health plan, like:


  • Search for or change providers
  • Replace your lost or stolen member ID card
  • Manage your plan benefits and health goals from anywhere
  •  Send secure messages if you have questions
  •  Ask for forms
  • Get info about certain health conditions

Member Portal


Get the mobile app


You can also get the Aetna Better Health mobile app for iPhone® or Android™ to manage your health on the go. What’s great about the app? You can use it to access your Member Portal, anytime, anywhere. 


Never lose your member ID card


You can also use the app to get a digital version of your member ID card. That way, you’ll never have to worry about losing it.


Find providers

Find providers

Learn how to get quality care and services close to home. We have a strong network of providers to choose from. You can find providers of all kinds, from your primary care provider (PCP) to your dentist or specialist, in your provider directory (PDF or online). Our provider search tool makes it easy for you to find providers in our network.


Choose your primary care provider (PCP)


Your PCP is the medical provider who will provide your main health care. That’s why you’ll want to choose a PCP who can best meet your personal needs. If you don’t choose a PCP, we’ll assign one to you. And remember, you can change your PCP anytime. It’s easy to change. Just visit your Member Portal. Need help finding a provider in our network? Just use the provider search tool. Or call us at 1-888-348-2922 (TTY: 711).


Learn more about choosing a PCP


Find a provider

Connect with a provider

Connect with a provider

Are you due for an annual checkup? New members should see their PCP within 45 days (30 days for Mountain Health Promise members) of enrolling with Aetna Better Health. This helps your PCP understand your current health care needs. 


And remember, you don’t have to wait until you’re sick to make an appointment with your PCP. Seeing a doctor regularly can help keep you and your family healthy. There’s no extra cost for preventive care. Even better, you can get rewards for completing preventive care steps, like regular checkups and health screenings.


Ready to start? Make an appointment with your PCP today. Just call 1-888-348-2922 (TTY: 711).


Check these articles for topics about preventive care:


Going to see a provider


Women’s health


Men’s health


Your child’s health


Well-child visits


Explore other health and wellness perks

Explore other health and wellness perks

Health coaching

Want to make healthy changes in your life, but need some extra support? Your personal MyActiveHealthSM website can help you:


  • Set health goals based on what you want to achieve
  • Get coaching on fun, new ways to improve your health
  • Find your health info and numbers 
  • Connect any fitness devices you have and track your progress

Get started with health coaching


Health and wellness library


You can take even more steps toward a healthy you and a healthy family. Just visit the health and wellness library. You’ll find articles about everything from well-child visits to knowing when to choose urgent care or the emergency room. 

Get involved


Want to play a more active role in your health care? Or help make progress in your community? Consider joining the Member Advisory Committee (MAC). You can make a real difference when you take part. 


Get involved


Don’t lose your benefits


Keep your info up to date


You must renew your Medicaid coverage every year. Also, always make sure that any info we have from you stays current. This allows you to keep your benefits and services. Your info may include your:


  • Address
  • Employment status
  • Other details


Don’t lose your benefits

Learn about emergencies and nonemergencies

You’ll only need emergency care if you think your health is in serious danger. Emergencies may include:


  • Severe pain
  • Serious injury
  • Sudden illness
  • Illness that is quickly getting much worse
  • Heavy bleeding that doesn’t stop, especially if you’re pregnant

24-Hour Nurse Line


If it’s not an emergency, but you need medical advice, just call 1-855-200-5975 (TTY: 711). A nurse can help you decide if you need to go to the ER or urgent care.


Urgent care


Urgent care is a great option if it’s not an emergency and you can’t see your PCP. Many centers open early and stay open late seven days a week. They may also have shorter wait times and cost you less money than an ER visit. 


Find urgent care 


Check out some of these articles to learn more about getting the right care at the right time:


is it an emergency?


Where to go for quick medical care

Call 911 or go to the nearest hospital if you have a life-threatening illness or injury and need help right away. We cover ambulance rides. You can also use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card. 

Call our Crisis Line. Just call Member Services at 1-888-348-2922 (TTY: 711), then choose the Crisis Line option. We’re here for you 7 days a week, 24 hours a day. And we can link you to the right resources. 


No matter what time of day, you’re not alone. We have resources in place to help you in a crisis. You can also find other local resources and services in your own community.


Know your resources 



Member handbook


You can get a hard copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five business days of your request. Just call 1-888-348-2922 (TTY: 711). Or visit the materials and forms page to download the handbook.

Help in your neighborhood


Need help finding resources in your community? We can help. 


Find local resources now

Other languages and formats


Need language help? Just call 1-888-348-2922 (TTY: 711). You can get: 


  • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation 
  • Interpreter services for your medical visit (be sure to call 48 hours before your visit) 
  • Info in another format, like audio CD-ROM, large print and braille 
  • Materials in other languages if your first language isn’t English 

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Android™ is a trademark of Google LLC. 

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