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Resources and services

Here are some local and national resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need support for things like substance use or mental health issues, you're not alone. Reach out today.


Just call  1-888-348-2922 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.

Our services

Get help in a crisis. 


Call our Crisis Line at 1-888-348-2922 (TTY: 711). Then, choose the Crisis Line option.  


If you’re thinking of hurting yourself or someone else, get help right away. Call 911 or go to the nearest hospital. You can also call The National Suicide Prevention Lifeline at 1-800-273-8255 (TTY: 1-800-799-4889).


No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.

Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call 1-855-200-5975 (TTY: 711) anytime.

Are you a Medicaid, Children’s Health Insurance Program (CHIP) or Mountain Health Promise member? If yes, we can help you get rides to your non-emergency health care appointments. These rides are for the medical services we cover, like doctor visits, dental care and behavioral health care. 


You can contact ModivCare at 1-844-549-8353 or visit their website to schedule a ride. Be sure to schedule rides at least two business days in advance.  


Learn more about rides with ModivCare (PDF) 

Need language help? Just call 1-888-348-2922 (TTY: 711). You can get:


  • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
  • Interpreter services for your medical visit (be sure to call 48 hours before your visit)
  • Info in another format, like audio CD-ROM, large print and braille
  • Materials in other languages if your primary language isn’t English

Community Resource Directory

Caring and helpful resources are just around the corner. Using the Community Resource Directory (CRD) tool in your Member Portal, you can find support and services near you. From food and housing services to wellness and mental health support and more.


Aside from searching for resources, the CRD also allows you to:

  • Save your resources

  • Share feedback and suggest new resources 

  • Suggest edits to existing resources

How to get to the CRD

  • Log in to your Member Portal, or sign up if you don’t already have an account.

  • Under the “Resources” column, go to “Community Resource Directory.”

Member Portal

Local and national resources

Here’s a list of programs, services and hotlines that may be helpful to you.

We know you have lots of questions about COVID-19. We’re here to support you with answers. Just check these resources to learn more:  


Free COVID-19 at-home tests


COVID-19 info and updates

Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? West Virginia offers programs that can help. Here are a few resources you’ll want to check out:


West Virginia resources


Office of Drug Control Policy can help you find treatment and recovery programs for substance use disorders. 


HELP4WV offers a 24/7 call, chat and text line for any West Virginian struggling with an addiction or mental health issue. The helpline also offers support and guidance for those seeking help for loved ones.


Back to Life supports members with an opioid use disorder. Call 1-844-435-7498. You can get help 24 hours a day, 7 days a week.


National resources


If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.


If someone is hurting you, reach out for help by calling: 



For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.

Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.


Just check out these resources to help you get started:


Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.

We work with our local partners to ensure you get the support you need.


Here’s a list of West Virginia resources you might find useful:


  • Bonnie’s Bus is a mobile mammography unit that provides breast cancer screening throughout West Virginia. It supports rural parts of the state with limited or no access to breast cancer screening. 
  • The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
  • The American Heart Association offers info about heart disease prevention, including ways to be heart healthy.
  • The Arthritis Foundation offers info and tools to help people live a better life with arthritis.

Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.


Just check out these resources to learn more:


Learn more about early childhood education. You can also find a Head Start near you.

WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5.  The West Virginia WIC program provides these services at no cost: 


  • Help with breastfeeding questions  
  • Referrals to agencies  
  • Healthy food, like fruits and vegetables   
  • Healthy eating tips  


Visit the WIC website for more info. 

United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.

West Virginia can have storms, flash floods, wildfires, landslides and other severe weather. Learn how to make a plan for your family and loved ones.

Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.

Boys Town National Hotline is a trademark of Boys Town.

Also of interest: