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Services
Get help in a crisis.
Call our Crisis Line at 1-888-348-2922 (TTY: 711). Then, choose the Crisis Line option.
If you’re thinking of hurting yourself or someone else, get help right away. Call 911 or go to the nearest hospital. You can also call or text the 988 Suicide & Crisis Lifeline by dialing or texting 988. For TTY users dial++ 711 then 988 or chat online at the link above.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.
Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call 1-855-200-5975 (TTY: 711) anytime.
Are you a Medicaid or Mountain Health Promise member? If yes, we can help you get rides to your non-emergency health care appointments. These rides are for the medical services we cover, like doctor visits, dental care and behavioral health care.
You can contact ModivCare at 1-844-549-8353 or visit their website to schedule a ride. Be sure to schedule rides at least two business days in advance.
Note: CHIP members are currently not eligible for non-emergency rides.
Need language help? Just call 1-888-348-2922 (TTY: 711). You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
- Info in another format, like audio CD-ROM, large print and braille
- Materials in other languages if your primary language isn’t English
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. Here’s a list that you and your family can use.
Find Help is a search tool that can help you find free or reduced-cost resources, including:
- Food and supplies
- Housing
- Health and wellness services
- Legal services
WV 211
To find similar support, you can also connect with 211:
- Online: Visit the 211 website
- By phone: Call 211
- By text: Text your ZIP code to 898-211
We know you have lots of questions about COVID-19. We’re here to support you with answers. Just check these resources to learn more:
Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? West Virginia offers programs that can help. Here are a few resources you’ll want to check out:
West Virginia resources
Office of Drug Control Policy can help you find treatment and recovery programs for substance use disorders.
HELP4WV offers a 24/7 call, chat and text line for any West Virginian struggling with an addiction or mental health issue. The helpline also offers support and guidance for those seeking help for loved ones.
Back to Life supports members with an opioid use disorder. Call 1-844-435-7498. You can get help 24 hours a day, 7 days a week.
National resources
- Alcoholics Anonymous® website
- Narcotics Anonymous website
- National Council on Problem Gambling (NCPG)
- Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
- Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in adolescents. Just check the Moving Into Adulthood Resource Center.
- Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Learn more about depression from the National Institute of Mental Health.
- Substance Abuse and Mental Health Services Administration (SAMHSA) website
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
- National Eating Disorders Association
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
- West Virginia Judiciary: forms and emergency contact numbers
- West Virginia Coalition Against Domestic Violence
- National Domestic Violence Hotline: 1-800-799-7233 (TTY: 1-800-787-3224)
- Love Is Respect: 1-866-331-9474
For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.
Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.
We work with our local partners to ensure you get the support you need.
Here’s a list of West Virginia resources you might find useful:
- Bonnie’s Bus is a mobile mammography unit that provides breast cancer screening throughout West Virginia. It supports rural parts of the state with limited or no access to breast cancer screening.
- The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
- The American Heart Association offers info about heart disease prevention, including ways to be heart healthy.
- The Arthritis Foundation offers info and tools to help people live a better life with arthritis.
Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.
Just check out these resources to learn more:
Learn more about early childhood education. You can also find a Head Start near you.
WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The West Virginia WIC program provides these services at no cost:
- Help with breastfeeding questions
- Referrals to agencies
- Healthy food, like fruits and vegetables
- Healthy eating tips
Visit the WIC website for more info.
United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.
West Virginia can have storms, flash floods, wildfires, landslides and other severe weather. Learn how to make a plan for your family and loved ones.
Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.
Boys Town National Hotline is a trademark of Boys Town.