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Mountain Health Promise

We’re proud to serve children and youth in West Virginia’s foster and adoptive care systems. Eligible members, including those who support them, can get the help and tools they need to be successful. 


You can check your member handbook (PDF). Or call Member Services at 1-888-348-2922 (TTY: 711). We’re here for you 24 hours a day, 7 days a week. 

What is Mountain Health Promise?

What is Mountain Health Promise?

Mountain Health Promise members receive their coverage and extra benefits through Aetna Better Health® of West Virginia. Our care management team includes nurses and social workers. We'll work with providers, agencies and others to get your child the services they need. We can help make appointments and discuss your child’s care with their doctor. We can also help families and caregivers find their way and make it easier to get the resources they need.


To learn more about Mountain Health Promise, just visit the Bureau for Medical Services (BMS) website.

Who is eligible?

Who is eligible?

Children and youth who qualify for Mountain Health Promise meet at least one of these requirements:


  • Are in foster care, kinship care or adoptive care 
  • Are receiving Socially Necessary Services (SNS) through child welfare support services 
  • Are eligible for the CSEDW (Children with Serious Emotional Disorder Waiver)
  • Youth formerly in foster care up to age twenty-six (26) who aged out of foster care while enrolled in Medicaid in the state of West Virginia.


Members don’t need to enroll


Those who qualify for Mountain Health Promise are automatically enrolled in the program. 


Note: Once enrolled in the program, only youth in adoptive care will have the option to opt out.

Extra benefits for members

Gifts and rewards you can earn


Through Mountain Health Promise, we’ll provide extra benefits (PDF), including special services, gifts and rewards you can earn. These help our members get the extra help they need while staying connected with their support systems. 





  • Tablet or laptop: Get a free tablet (ages 13 to 17) or laptop (ages 18+) as part of the Connections for Life Program
  • Birthday in a Box: Get a “birthday in a box,” which includes party supplies and a gift
  • Duffle bag: The bag will contain hygiene and personal care items

Wellness visits


  • A $25 gift card: Complete yearly wellness visit (ages 12 to 18 years) 
  • A $25 gift card: Complete yearly dental checkup (ages 2 to 3 years) 
  • A $25 gift card: Complete behavioral health follow-up visit (within 7 days of discharge from a behavioral health hospital stay)



  • A $25 gift card: Complete back-to-school immunizations 

Diabetes management


  • A $25 gift card: Enroll in a diabetes support program and complete A1C testing
  • A $25 gift card: Complete yearly diabetic eye exam

Pregnancy and birth care


  • A cribette or baby wrap carrier: Enroll in the Moms and Babies program 
  • A cribette: Complete six prenatal provider visits
  • A $50 gift card: Go to one postpartum provider visit (within 7 to 84 days after birth)
  • A toy for baby’s first birthday: Complete the Moms and Babies program 

Health and safety


  • A $25 gift card: Complete a walking program (18+)
  • A $25 gift card: Take part in one of our community health events
  • A $25 gift card: Complete an ATV rider safety and training course

School and learning


  • $50 toward afterschool programs: Join an afterschool program; must use the reward to pay toward membership fees (Join a 4-H club and Aetna Better Health will cover program fees)
  • High school equivalency diploma: Complete high school graduation prep courses
  • Camp scholarships: Enroll in a children’s summer camp 
  • Quarterly rewards: Take part in Ted E. Bear, M.D. Wellness Club® activities (under age 13)

You can also learn more about your other standard benefits. Just visit our Medicaid benefits info page.

Get involved

Get involved

Want to play a more active role in your family’s health care? Or make a difference in your community? Consider joining the Member Advisory Committee (MAC). This group helps us find better ways to serve West Virginia’s youth.


Member Advisory Committee (MAC)


You can also stay up to date on the latest news and events.


News and events

Helpful resources and info


Looking for more ways to help you support your child and family? Just visit our resources and services page. Or check out these links. 


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