For Members

Thank you for choosing Aetna Better Health of West Virginia for your health coverage

Our health plan is designed to help you be healthy. Our Member Services Department is here for you. Call us at 1-888-348-2922 TTY: 711 between 8:30 a.m. and 5 p.m. Representatives are also available to help you anytime day or night from our after-hours call center.

Member Services can help you:

  • Learn about all the covered benefits and services available to you as an Aetna Better Health member
  • Find a doctor or other health care provider, and help you make an appointment
  • Solve any questions or problems you may have with your care

Secure member portal

On our secure member portal, you’ll find your personal health data. Your personal health record will include:

  • Recent claims and lab tests
  • How to locate a provider
  • Links to useful tools
  • Health information
  • Wellness tools
  • Calendar reminders

Translation or interpreter services

If your primary language is not English or you have a hearing impairment, we will help you get interpreter services. This is a covered service. This service is free. You do not need to rely on a family member or friend to interpret for you.

Tell your doctor that you need a translator or sign language help, and he or she will call us. You may also call Member Services at 1-888-348-2922 TTY: 711 to ask for a translator or sign language help.

If you need to contact us about your benefits and your primary language is not English, we will contact our language line service, which will translate for you.

Non-Emergent Transportation - MTM

If you have medical transportation needs (not relating to an emergency) please call MTM at 1-844-549-8353 or visit online.

Scion Dental

If you have questions regarding dental benefits or services please call Scion Dental at 1-888-983-4693 or visit online.