Member Portal

Make the most of your health and benefits online

Get the most out of your health plan. Sign up for our personalized, secure member website. You can use the site to manage your plan benefits and meet your health goals. The site lets you:

  • Change your doctor
  • Update your contact information
  • Find forms or get new member ID cards
  • View your personal health history
  • Track your health goals
  • See the status of your claim

Get personalized health information
Tell us about your health. We’ll let you know what your risks are and where you can improve. Then get access to the healthy lifestyle tips and self-help tools. They can help you meet goals like quitting smoking and weight management. You’ll also get the chance to track your progress on your way to hitting your goals.

Research prescription drugs
Get help accessing pharmacy benefits and services. Find out how much a drug costs or ask for a drug not covered by your plan. You can also find a pharmacy in your area or learn more about a drug from a pharmacist.

Find support
Have a health question? You can message a registered nurse anytime – night or day. Or do you have a health concern that needs special support? We can get you started on a disease management or wellness programs. Just complete a health record or a screening to find out if you qualify.
For more information about these health tools, you can view our Member Handbook.

Sign up today. It’s easy.
If you're ready to start using this secure online tool, you can register online. Or you can sign up over the phone by calling Member Services at 1-888-348-2922 TTY: 711. Keep in mind you'll need your health plan member ID and a current e-mail address to create an account.

Log in or register today for Aetna Better Health of West Virginia

Log in today for Mountain Health Promise

Log in today for Mountain Health Trust