Special programs

Helping you live well

We help our members who have serious, long-term medical needs, or a chronic disease. One way we do this is through our Integrated Care Management Program. The Program includes Care Management and Disease Management.

Some members have special health care needs and medical conditions. The Aetna Better Health Care Management team includes nurses who work with many health care providers, agencies and organizations to get the services and the care that you need. Our Care Management team can help you make appointments, and discuss your care with your doctor. In addition to helping members who have special medical needs, we have programs for:

  • High-risk pregnancy
  • Babies needing neonatal intensive care (NICU) after birth
  • Pregnant women with substance abuse and their babies after birth (NAS)

If you think you need help from a nurse, call 1-888-348-2922 and ask to talk to a Care Manager. Your doctor or caregiver can also call to sign you up for the program. You can choose to join or leave the program at any time. These programs help you take good care of yourself.

We want to help you be as healthy as possible.

If you have a chronic health condition, our Disease Management Program can help you stay healthy. We will mail you educational materials to help you manage your condition. In addition to printed materials, you may receive a call from one of our care management staff members. You will be enrolled in disease management if you or your child has one of the following conditions:

  • Asthma
  • Diabetes
  • COPD (Chronic Obstructive Pulmonary Disease)
  • CAD (Coronary Artery Disease)
  • CHF (Congestive Heart Failure)

If you wish to opt out of the program or want more information, you or your caregiver can call 1-888-348-2922.