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Services
Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If it can’t wait until you see your doctor, call your plan’s Member Services number. Then, choose the option for the Nurse Line.
- Medicaid Managed Medical Assistance (MMA): 1-800-441-5501 (TTY: 711)
- Florida Healthy Kids (FHK): 1-844-528-5815 (TTY: 711)
- Long-Term Care (LTC): 1-844-645-7371 (TTY: 711)
Need a ride to see your provider? If you’re a Medicaid member, we may be able to help you get one. You can call Modivcare at 1-866-799-4463 to set up a ride. Just be sure to schedule it at least two or three business days in advance.
Need language help? Just contact us. At no cost, you can get:
- Interpreter services in your language
- Interpreter services in sign language
- Info in another format, like braille, large print and audio
- Print or written info in your language
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. Here’s a list that you and your family can use.
We know you have lots of questions about COVID-19. We’re here to support you with answers. Just check these resources to learn more:
Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? There are programs that can help. Here are some to check out:
- Take a mental health first aid course
- Alcoholics Anonymous® website
- Al-Anon Family Groups
- Department of Children and Families: substance abuse
- Wellness Recovery Action Plan (WRAP)
- Homestead Behavioral Clinic
- Narcotics Anonymous website
- National Council on Problem Gambling (NCPG)
- National Suicide Prevention Lifeline: 988
- Suicide and Crisis Lifeline website
- Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
- Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Learn more about depression from the National Institute of Mental Health.
- Substance Abuse and Mental Health Services Administration (SAMHSA) website
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
- National Eating Disorders Association
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.
Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.
Here are some more helpful links:
We work with our local partners to help you get the support you need.
Here are some you might find useful:
Local support
- BASE Camp Childhood Cancer Foundation
- Lymphedema Foundation of South Florida (financial help)
- Susan G. Komen Miami/Fort Lauderdale
- Sylvester Comprehensive Cancer Center/UMHC – University of Miami Hospital & Clinics
- ACS Cancer Resource Center
- The Women’s Breast & Heart Initiative
National support
Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.
Just check out these resources to learn more:
Learn more about early childhood education. You can also find a Head Start near you.
WIC is a national nutrition program. It’s for pregnant or breastfeeding women and families with children younger than 5. The WIC program provides these services at no cost:
- Help with breastfeeding questions
- Referrals to agencies
- Healthy food, like fruits and vegetables
- Healthy eating tips
You can call WIC to see if you and your child can use the service: 1-800-342-3556. Or visit the WIC website for more info.
United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.
Florida can have flash floods, hurricanes and other severe weather. Learn how to make a plan for your family and loved ones.
Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.
Boys Town National Hotline is a trademark of Boys Town.