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Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If it can’t wait until you see your doctor, call your plan’s Member Services number. Then, choose the option for the Nurse Line.
Need language help? Just contact us. At no cost, you can get:
- Interpreter services in your language
- Interpreter services in sign language
- Info in another format, like braille, large print and audio
- Print or written info in your language
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. Here’s a list that you and your family can use.
Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? There are programs that can help. Here are some to check out:
- Take a mental health first aid course
- Alcoholics Anonymous® website
- Al-Anon Family Groups
- Department of Children and Families: substance abuse
- Wellness Recovery Action Plan (WRAP)
- Homestead Behavioral Clinic
- Narcotics Anonymous website
- National Council on Problem Gambling (NCPG)
- National Suicide Prevention Lifeline: 988
- Suicide and Crisis Lifeline website
- Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
- Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Learn more about depression from the National Institute of Mental Health.
- Substance Abuse and Mental Health Services Administration (SAMHSA) website
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
- National Eating Disorders Association
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.
Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.
Here are some more helpful links:
- BASE Camp Childhood Cancer Foundation
- Lymphedema Foundation of South Florida (financial help)
- Susan G. Komen Miami/Fort Lauderdale
- Sylvester Comprehensive Cancer Center/UMHC – University of Miami Hospital & Clinics
- ACS Cancer Resource Center
- The Women’s Breast & Heart Initiative
Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.
Just check out these resources to learn more:
WIC is a national nutrition program. It’s for pregnant or breastfeeding women and families with children younger than 5. The WIC program provides these services at no cost:
- Help with breastfeeding questions
- Referrals to agencies
- Healthy food, like fruits and vegetables
- Healthy eating tips
Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.
Boys Town National Hotline is a trademark of Boys Town.