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Contact us

We have different helplines, depending on your plan. On this page, you can find contact info for Member Services, the 24-Hour Nurse Line and more. If you think you need emergency care, call 911 or go to the nearest hospital.

Medicaid Managed Medical Assistance (MMA)

Select a different plan

HELPLINES

 

1-800-441-5501 (TTY: 711)

 

Hours and services

 

Member Services: Monday through Friday, 8 AM to 7 PM ET

 

  • Call to learn more about Aetna Better Health® of Florida and how to get all covered services.
  • For care management, ask to speak to your care manager.

 

24-Hour Nurse Line: 24 hours a day, 7 days a week

 

  • The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.

 

Languages and formats

 

If you speak a language other than English, we can help. Just call Member Services. Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio. 

Florida Healthy Kids (FHK)

Select a different plan

HELPLINES

 

1-844-528-5815 (TTY: 711)

 

Hours and services

 

Member Services: Monday through Friday, 7:30 AM to 7:30 PM ET

 

  • Call to learn more about Aetna Better Health® of Florida and how to access all covered services.
  • For care management, ask to speak to your care manager.

 

24-Hour Nurse Line: 24 hours a day, 7 days a week

 

  • The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.

 

Languages and formats

 

If you speak a language other than English, we can help. Just call Member Services. Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio. 

Long-Term Care (LTC)

Select a different plan

HELPLINES

 

1-844-645-7371 (TTY: 711)

 

Hours and services

 

Member Services: Monday through Friday, 8 AM to 7 PM ET

 

  • Call to learn more about Aetna Better Health® of Florida and how to access all covered services.
  • For care management, ask to speak to your care manager.

 

24-Hour Nurse Line: 24 hours a day, 7 days a week

 

  • The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.

 

Languages and formats

 

If you speak a language other than English, we can help. Just call Member Services. Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio. 

Other ways to contact us

Fax

959-888-4124

Mail

Aetna Better Health of Florida 
8200 NW 41st Street, Suite 125  
Doral, FL 33166

Online

You can send us a message by filling out the Contact us form.

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