Skip to main content


Need a ride to your health care visits? Let us help you get there. If you’re a Medicaid member, you can get rides to services we cover.


Just contact us. We’re here to help.

What rides does your plan cover?

What rides does your plan cover?

Ambulance rides


If you have no way to get to the hospital during an emergency, call  911. We cover ambulance rides on the ground in a medical emergency for all members.


Nonemergency medical rides


We work with Modivcare to offer you rides for your nonemergency medical needs. You can get a ride for visits to your:


  • Provider
  • Dental provider
  • Behavioral health care

There are no limits on how many rides you can use.

What rides need prior approval?

Some rides need prior authorization (PA), or approval, from your health plan before you can get them. This means Modivcare needs permission to provide certain rides.

  • Basic and advanced life support

  • Stretcher/gurney van 

  • Sedan, van or taxi
  • Wheelchair vehicle
  • Mass transit
  • COVID-19 testing and vaccinations
  • 1 round-trip social event for Long-Term Care (LTC) members 

Learn more about PA


When to ask for a ride

When to ask for a ride

Ask for a ride as early as you can: 


  • At least 1 business day before you need it for regular trips  

  • No more than 30 days before your appointment


Sometimes you may ask for a ride with less notice, like:  


  • Pick up after discharge from a hospital  

  • Trips for urgent conditions (not emergencies but severe or painful enough to need treatment within 24 hours)

How to set up a ride

How to set up a ride

Be sure to ask for a ride at least one business day before you need it. Just call Modivcare at 1-866-799-4463 (TTY: 1-866-288-3133). You can call to schedule a ride Monday through Friday, 8 AM to 5 PM.


Be sure to have this info ready when you call:


  • Your first and last name, date of birth and phone number
  • Your member ID number
  • Name, phone number and address of your provider
  • Date and time of your health care appointment 
  • Pickup time and location (address and ZIP code)
  • If anyone is traveling with you (you can take one person as an attendant, age 16 years or older)
  • If you have special travel needs (example: wheelchair access)
  • Pickup time for after you’re done with the appointment

Mark your calendar  

Remember to mark your calendar for the date and time of your appointment. You'll want to be ready 30 minutes before your driver is due to arrive. 

The Modivcare app lets you schedule non-emergency rides from your mobile device,
anytime, anywhere. 


Use the app and you can: 


  • Schedule and change rides
  • See the driver’s location in real time
  • Text or call the driver for updates  

Modivcare app info (PDF)


How to download

Just search for Modivcare app from the Apple® App Store® or the Google Play™ store. 

Then, download.  

You’ll need to have your email address handy. 


Answers to common questions 



Members must be 18 years or older to schedule a ride. Other people may be able to schedule a ride on your behalf, including:


  • Your parent 

  • Your legal guardian

  • An authorized representative 

  • Your case manager

Yes, each one-way trip cannot exceed 50 miles without prior approval.

Do you need someone to go with you on your ride? If you do, we’ll cover these ride costs for up to one person (age 16 years and older).

No, drivers are not allowed to enter a member’s home or medical facility. 

If you’re not sure when you’ll be done with your appointment, contact the Ride Assist line. Just call

1-866-799-4464 (TTY: 1-866-288-3133) and you can schedule your return ride after your appointment. Make sure you have the address for where you need to be picked up. Your ride will arrive within an hour of the time you called.

Drivers are required to wait 10 minutes past the scheduled pickup time. If you’re running late for any reason, just call the Ride Assist line at 1-866-799-4464 (TTY: 1-866-288-3133). 

Contact Modivcare before the approved and scheduled trip. Just call 1-866-799-4463 (TTY: 1-866-288-3133).

You can call the Ride Assist line at 1-866-799-4464 (TTY: 1-866-288-3133). Or just contact us



Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.  

App Store is a service mark of Apple Inc.  

Google Play is a trademark of Google LLC. 

Also of interest: