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Hurricane Idalia Resources

We’re here to support our members and providers in the aftermath of Hurricane Idalia. We’ll continue to update this page with new info, so be sure to check back.


Emergency planning

For members

Mental health crisis lines


If you’re dealing with a mental health crisis or have thoughts of hurting yourself or someone else, get help right away. You have options: 

  • Call our 24-hours Crisis Line: Just call Member Services and press 1 for the crisis option. We’re here for you 7 days a week, 24 hours a day. And we can link you to the right resources.

  • Call or text 988 to reach the 988 Suicide & Crisis Lifeline. Trained counselors can help you, 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service. 

  • Call 911 or go to the nearest hospital emergency room. 

Member Services

If you’ve been affected by Hurricane Idalia and have questions about your benefits, you can call Member Services.


Need to speak with your care manager? Just call Member Services and ask for care management.

24-Hour Nurse Line

The nurse can answer your questions and help you make health decisions. You can get help 24 hours a day, 7 days a week. Just call Member Services. Then, choose the option for Nurse Line and we’ll connect you. 

Languages and formats

If you speak a language other than English, we can help. Just call Member Services. Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.

Governor Ron DeSantis declared a state of emergency for some counties. You may refill your prescriptions early if you live in one of these counties:

  • Alachua

  • Baker 

  • Bay 


You can contact your pharmacy for more info.

Stress, anxiety and other depression-like symptoms are common reactions after a disaster. The Substance Abuse and Mental Health Services Administration (SAMHSA) created this national hotline for immediate crisis counseling for those experiencing emotional distress due to natural or human-caused disaster. This toll-free, multilingual and confidential crisis support service is available to all residents of the U.S. and its territories. Call to connect with a trained crisis counselor.


Call the SAMHSA Disaster Distress Helpline at 1-800-985-5990. You can call 24 hours a day, 7 days a week.

Please visit DCF Idalia web page for the most updated family resources available.

Family resource support center are available and each location has DCF staff on site. Staff includes Hope Navigators, behavioral health partners who specialize in disaster recovery response, and public benefit eligibility specialists to help you and your family. DCF will continue to work with local organizations and partners across the state to make more resources available to impacted families.

Find a Family Resource Support Center near you

For additional information you can also call the Family Resources Support Center at 850-300- HOPE to speak to a Hope Navigator.

For providers

Provider Relations

We’re here to support the care and services that our providers are giving to our members in the aftermath of the hurricane. As part of our continued support, we have made temporary flexibilities to the PA process for all products, effective August 30, 2023, until further notice. You can refer to the Hurricane Idalia authorization provider notification (PDF) for more information.

For pharmacy

Aetna Better Health® of Florida is providing 10-day emergency refills of medications to members in areas affected by Hurricane Idalia.

Also of interest: