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Your local services and resources
Your Aetna Better Health® of Kentucky plan offers services that can help you stay on top of your health care. We’ve gathered some local resources to help you get started. And remember, we all have different health care needs — big and small. So if you need more support for things like substance use, mental health issues or suicide, know that you're not alone. Reach out today.
Our services
24-Hour Nurse Line
Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If your concern can’t wait until you can see your doctor, call 1-855-620-3924 (TTY: 711) anytime. And we’ll connect you with a nurse.
Behavioral health hotline
Call Behavioral Health Services anytime at 1-888-604-6106 (TTY: 711). During business hours, you might speak to someone in Member Services. Or you may speak with a care manager. After hours, licensed clinical staff answer our hotline. They’re trained in handling tough situations. And they can help you in a crisis. For true emergencies, call 911.
Languages and formats
If you speak a language other than English, we can help. Just call us at 1-855-300-5528 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost to you.
If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Pyx Health Mental Health Support
Through Pyx Health, you can get help finding resources and support for your mental health.
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. We want you to know about them. That’s why we’ve made this list that you and your family can use.
Mental health has to do with our emotions and social well-being. Do you or some you love need help with mental health issues? Conditions like depression and anxiety are common. If you’re not feeling like yourself, see your doctor. With treatment, people can get better. In the meantime, here are a few resources that can help:
Learn more about depression from the National Institute of Mental Health.
Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
Find info about topics from ADHD in college students to self-injury in adolescents in the Moving Into Adulthood Resource Center.
Call the National Alliance on Mental Illness Helpline at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
If you’re thinking of hurting yourself or someone else, get help right away.
- Call the National Suicide Prevention Lifeline at 1-800-273-8255
- Dial or text 988 for the 988 Suicide and Crisis Lifeline or learn more about 988 Suicide and Crisis Lifeline (PDF)
- Visit the Kentucky Suicide Prevention Group
Behavioral health has to do with your mood, thoughts and actions. You may be too sad or nervous to do your normal daily activities. Or you may have issues with substance use, such as drinking or using drugs.
The good news? We can help. You’ll likely need to see a counselor to help you make changes. You may also need medication to help improve behavioral health.
Check out these resources to learn more:
- The Alcoholics Anonymous website
- The Substance Abuse and Mental Health Services Administration (SAMHSA) website
- National Child Abuse Hotline or call 1-800-422-4453
- Cabinet for Health and Family Services Community Based Services booklet on reporting child abuse and neglect (PDF) or call the child protection hotline at 1-877-597-2331
- National Sexual Assault Hotline or call 1-800-656-4673
- National Domestic Violence Hotline or call 1-800-799-7233
- National Center on Elder Abuse or call 1-855-500-3537
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and information service) or call 1-800-662-HELP (1-800-662-4357)
- Boys Town National Hotline (for teens, parents and families) or call 1-800-448-3000
- Find Help Now KY (addiction treatment)
- Kentucky Cabinet for Family Health & Services Crisis Prevention and Intervention Resources
Ready to be tobacco-free? Find help on the Quit Now Kentucky site.
The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
The Arthritis Foundation, Kentucky Chapter, offers info and tools to help people live a better life with arthritis.
Learn about heart disease prevention and ways to be heart healthy from the American Heart Association.
Learn more about early childhood education. You can also find a Head Start near you.
Learn more about LGBTQ+ resources available to you in the community, 24/7 hotlines for support and the CVS LGBTQ+ Health Equity Speaker Series.
Aetna LGBTQ+ Resource Guide (PDF)
LGBTQ+ coming out support guide for youth and young adults (PDF)
United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you. Or call 211 for help with food, housing, jobs, health care, counseling and more.
Have a question?
You can call Member Services at 1-855-300-5528 (TTY: 711). We’re here Monday through Friday, 7 AM to 7 PM ET.