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Your Member Portal

You can do so much more with your health plan when you create an account in your Member Portal. Just log in to manage your plan benefits and health goals from anywhere. Or use your Aetna Better Health® app to take your benefits on the go. 

Member Portal

Are you a caregiver or member of Supporting Kentucky Youth (SKY)?

Online access to member information is only for SKY members who have received authorization, including Former Foster Youth, some justice involved youth, and SKY members receiving Adoption Assistance. All other SKY members or their caregiver need to call Member Services at 1-855-300-5528 (TTY: 711) for help.

Start with your Member Portal

You can sign up online or call us at 1-855-300-5528

(TTY:711). We’re here for you Monday through Friday, 7 AM to 7 PM ET. Be sure to have your member ID and email address handy.


Benefits at your fingertips

Benefits at your fingertips

You can do a lot inside your Member Portal. Just log in. Then, you can: 


  • See your member ID card or ask for a new one 

  • Change your primary care physician (PCP)

  • Update your contact info 

  • Find forms and materials

  • See your health history 

  • Track your health goals

  • See the status of your claim 

  • Research prescription medications 

  • Find a pharmacy in your area 

  • Get support from a registered nurse

  • Connect with your care team if you take part in care management 

Access the MyActiveHealth℠ program

You deserve to live a happy, healthy life. And we can help. MyActiveHealth is a tool that makes it easy to take charge of your health. And there’s no extra cost. Just log in to the Member Portal. Then, choose "Tasks.” Next, choose “Manage My Health.”  


From there, you’ll be able to find: 

Health surveys and records 

Track your medical history and get healthy living tips based on your survey answers. 

Videos and podcasts 

Learn more about health, your health plan and other wellness topics. 

Healthy lifestyle programs  

These programs can help you meet big goals, like quitting smoking, eating healthy, managing stress and more. 

You can also use your smartphone to access MyActiveHealth. Or call 1-855-231-3716 to ask for a printed copy of the health survey. You can also ask for info on health conditions and wellness topics in print. 

Download your Aetna Better Health app

Always on the go? No problem. The app lets you access all the benefits of your Member Portal anytime, anywhere. Check out health resources, send us questions and more. Just download the app from the App Store® or the Google Play™ store.


For more info, see our mobile app user guide (English | Spanish).

Apple® and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android™ and Google Play are trademarks of Google LLC.

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