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Other contact information

Mail

You can reach us at our address:

Aetna Better Health® of Kentucky
9900 Corporate Campus Drive, Suite 1000
Louisville, KY 40223

Fax

You can fax us at our toll-free number:

855-454-5578

24-Hour Nurse Line

You can reach us at:

1-855-620-3924 (TTY: 711)
24 hours a day, 7 days a week

Behavioral health crisis line

You can reach us at:

1-888-604-6106 (TTY: 711)

 

Contact Member Services

For questions or language assistance, just call 1-855-300-5528 (TTY: 711), Monday to Friday, 7 AM to 7 PM ET.