Learn how to file a grievance or appeal a decision you disagree with.
Let us know if you suspect another member or a provider is committing fraud.
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You can reach us at our address:
Aetna Better Health® of Kentucky
9900 Corporate Campus Drive, Suite 1000
Louisville, KY 40223
You can fax us at our toll-free number:
855-454-5578
You can reach us at:
1-888-604-6106 (TTY: 711)
For questions or language assistance, just call 1-855-300-5528 (TTY: 711), Monday to Friday, 7 AM to 7 PM ET.
For questions or language assistance, just call 1-855-300-5528 (TTY: 711), Monday to Friday, 7 AM to 7 PM ET.
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This link will take you to the Aetna Better Health® of Kentucky provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna® Medicaid website (AetnaBetterHealth.com). Aetna Better Health of Kentucky is not responsible or liable for this specific content.