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Long-term care
Sometimes, you need a little extra care to feel healthy. We’ll work closely with you to get you the care you need to live your best life.
Managed long-term services and supports (MLTSS)
Managed long-term services and supports (MLTSS)
If you live in Illinois and meet the state’s criteria for needing an institutional level of care, then you may qualify for MLTSS. You can get MLTSS benefits from the comfort of your home or at an assisted living home. Aetna Better Health® of Illinois covers these MLTSS benefits for members who qualify:
Skilled nursing facility services
Personal care services
Self-directed personal assistance services
Community first choice option (CFCO)
Home- and community-based services
Your care manager
Your care manager
If you qualify, you will be assigned an Aetna® care manager. Your care manager will visit you in person. They’ll work with you, your friends and your family to assess your health care needs. They’ll also work with your doctor to plan your path to better health. You can call your care manager at any time for help or to schedule a face-to-face visit. Your family and friends can also be present when your care manager visits.
Visits may not be available during the COVID-19 pandemic, but your care manager can work with you on other ways to communicate during this time.
Find out if you or a loved one qualifies.
You can contact Member Services at
1-866-329-4701 (TTY: 711).