We can help you get the care you need over the phone or at your home. The Member Connections Community Health Services program can help you get the care you need. They can help you choose a doctor. And make sure you get the most out of your benefits. Just call Member Services and ask for “personalized services.”
Need a quick answer to a health question? If your concern can’t wait until you can see your doctor, the 24-Hour Nurse Line is here for you. Call Member Services 24 hours a day, 7 days a week, to speak with a registered nurse.
If you speak a language other than English, we can help. Call Member Services and ask for an interpreter who speaks your preferred language.
If you need a ride to your doctor or pharmacy, we can help. Just set up a ride at least three days before your appointment. To schedule transportation, call Member Services. You can schedule a ride Monday through Friday, from 8:30 AM to 7:00 PM, and on Saturday, from 9:00 AM to 10:00 PM CT.
If you’re having an emergency, call 911.
There are many local care programs available to Illinois residents. The list below has information about resources to help you or the people who care for you.
Community resources for members
Here are some helpful websites and phone numbers for caregivers. You can visit:
Aetna Better Health of Illinois is not responsible or liable for content, accuracy or privacy practices of linked sites or for products or services described on these sites. If you did not intend to leave our site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna® Medicaid website (AetnaBetterHealth.com). Aetna Better Health of Illinois is not responsible or liable for this specific content.
This link will take you to the Aetna Better Health® of Illinois provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.
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