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Your local services and resources

Your Aetna Better Health® of Illinois plan offers services that can help you stay on top of your health care. Whether you need a ride to your doctor or have a question about your health, we have you covered. We’ve gathered some local resources for Illinois residents, so you can start living your best life today.

Services through Aetna Better Health of Illinois

Personalized support

We can help you get the care you need over the phone or at your home. The Member Connections Community Health Services program can help you get the care you need. They can help you choose a doctor. And make sure you get the most out of your benefits. Just call Member Services and ask for “personalized services.”

24-Hour Nurse Line

Need a quick answer to a health question? If your concern can’t wait until you can see your doctor, the 24-Hour Nurse Line is here for you. Call Member Services 24 hours a day, 7 days a week, to speak with a registered nurse.

Language services

If you speak a language other than English, we can help. Call Member Services and ask for an interpreter who speaks your preferred language.

Transportation services

If you need a ride to your doctor or pharmacy, we can help. Just set up a ride at least three days before your appointment. To schedule transportation, call Member Services. You can schedule a ride Monday through Friday, from 8:30 AM to 7:00 PM, and on Saturday, from 9:00 AM to 10:00 PM CT. 

 

If you’re having an emergency, call 911.

 

Have a question?

You can call Member Services at 

1-866-329-4701 (TTY: 711).