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Services through Aetna Better Health® of Illinois
We can help you get the care you need over the phone or at your home. The Member Connections Community Health Services program can help you get the care you need. They can help you choose a doctor. And make sure you get the most out of your benefits. Just call Member Services and ask for “personalized services.”
24-Hour Nurse Line
Need a quick answer to a health question? If your concern can’t wait until you can see your doctor, the 24-Hour Nurse Line is here for you. Call Member Services 24 hours a day, 7 days a week, to speak with a registered nurse.
If you speak a language other than English, we can help. Call Member Services and ask for an interpreter who speaks your preferred language.
We offer free transportation to appointments and to the pharmacy directly after a doctor's appointment. To schedule a ride, call Member Services at least two business days in advance. You can bring a guest to appointments, if needed. You can call Member Services Monday through Friday, from 8:30 AM to 5:00 PM CT.
If you’re having an emergency, call 911.
Telehealth and free life resources
Aetna offers help you need from the comfort of your home. The MyOwnDoctor app can connect you to a doctor online, food and rental assistance, employment and more.
findhelp: community resource tool
findhelp is a social care network that helps you connect with support and services near you. It’s the largest network of free and reduced-cost programs across the United States. You can browse local programs, including:
- And more
Your local resources
Your local resources
There are many local care programs available to Illinois residents. The list below has information about resources to help you or the people who care for you.
Community resources for members
Community resources for caregivers
Here are some helpful websites and phone numbers for caregivers. You can visit:
The Administration for Community Living or call them at 1-800-677-1116.
The Alzheimer’s Association or call them at 1-800-272-3900.
The American Cancer Society or call them at 1-800-227-2345.
The American Diabetes Association or call them at 1-800-342-2383.
The American Heart Association or call them at 1-800-242-8721.
The American Red Cross or call them at 1-800-733-2767.
The Arthritis Foundation or call them at 1-800-283-7800.
Easterseals or call them at 1-800-221-6827.
The Epilepsy Foundation or call them at 1-800-332-1000.
Caregiver Resource Centers from the Illinois Department on Aging
The Leukemia & Lymphoma Society or call them at 1-800-683-2458.
The National Down Syndrome Congress or call them at 1-800-232-6372.
The National Down Syndrome Society or call them at 1-800-221-4602.
The National Kidney Foundation or call them at 1-877-543-6397.
The U.S. Social Security Administration or call them at 1-800-772-1213.