Your Aetna Better Health® of Illinois plan offers services that can help you stay on top of your health care. Whether you need a ride to your doctor or have a question about your health, we have you covered. We’ve gathered some local resources for Illinois residents, so you can start living your best life today.
We can help you get the care you need over the phone or at your home. The Member Connections Community Health Services program can help you get the care you need. They can help you choose a doctor. And make sure you get the most out of your benefits. Just call Member Services and ask for “personalized services.”
Need a quick answer to a health question? If your concern can’t wait until you can see your doctor, the 24-Hour Nurse Line is here for you. Call Member Services 24 hours a day, 7 days a week, to speak with a registered nurse.
If you speak a language other than English, we can help. Call Member Services and ask for an interpreter who speaks your preferred language.
If you need a ride to your doctor or pharmacy, we can help. Just set up a ride at least three days before your appointment. To schedule transportation, call Member Services. You can schedule a ride Monday through Friday, from 8:30 AM to 7:00 PM, and on Saturday, from 9:00 AM to 10:00 PM CT.
If you’re having an emergency, call 911.
There are many local care programs available to Illinois residents. The list below has information about resources to help you or the people who care for you.
Community resources for members
Here are some helpful websites and phone numbers for caregivers. You can visit:
The Administration for Community Living or call them at 1-800-677-1116.
The Alzheimer’s Association or call them at 1-800-272-3900.
The American Cancer Society or call them at 1-800-227-2345.
The American Diabetes Association or call them at 1-800-342-2383.
The American Heart Association or call them at 1-800-242-8721.
The American Red Cross or call them at 1-800-733-2767.
The Arthritis Foundation or call them at 1-800-283-7800.
Easterseals or call them at 1-800-221-6827.
The Epilepsy Foundation or call them at 1-800-332-1000.
Caregiver Resource Centers from the Illinois Department on Aging
The Leukemia & Lymphoma Society or call them at 1-800-683-2458.
The National Down Syndrome Congress or call them at 1-800-232-6372.
The National Down Syndrome Society or call them at 1-800-221-4602.
The National Kidney Foundation or call them at 1-877-543-6397.
The U.S. Social Security Administration or call them at 1-800-772-1213.
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You can call Member Services at
1-866-329-4701 (TTY: 711).
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