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Your local services and resources

Your Aetna Better Health® of Illinois plan offers services that can help you stay on top of your health care. Whether you need a ride to your doctor or have a question about your health, we have you covered. We’ve gathered some local resources for Illinois residents, so you can start living your best life today.

Services through Aetna Better Health® of Illinois

Personalized support

We can help you get the care you need over the phone or at your home. The Member Connections Community Health Services program can help you get the care you need. They can help you choose a doctor. And make sure you get the most out of your benefits. Just call Member Services and ask for “personalized services.”

24-Hour Nurse Line

Need a quick answer to a health question? If your concern can’t wait until you can see your doctor, the 24-Hour Nurse Line is here for you. Call Member Services 24 hours a day, 7 days a week, to speak with a registered nurse.

Language services

If you speak a language other than English, we can help. Call Member Services and ask for an interpreter who speaks your preferred language.

Transportation services

We offer free transportation to appointments and to the pharmacy directly after a doctor's appointment. To schedule a ride, call Member Services at least two business days in advance. You can bring a guest to appointments, if needed. You can call Member Services Monday through Friday, from 8:30 AM to 5:00 PM CT. 


If you’re having an emergency, call 911.

Telehealth and free life resources

Aetna offers help you need from the comfort of your home. The MyOwnDoctor app can connect you to a doctor online, food and rental assistance, employment and more.


Visit MyOwnDoctor

findhelp: community resource tool

findhelp is a social care network that helps you connect with support and services near you. It’s the largest network of free and reduced-cost programs across the United States. You can browse local programs, including:


  • Food
  • Housing
  • Goods
  • Transit
  • And more

Visit findhelp


Have a question?

You can call Member Services at 

1-866-329-4701 (TTY: 711).

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