Using your Aetna Better Health of Illinois benefits and services is easy. You’ll have access to things like preventive care, emergency care, pregnancy-related services, nursing home care and more. All you need to do is bring your Aetna Better Health ID card, a photo ID and your HealthChoice Illinois Benefits Identification Card (BIC) to your appointment. Here are some pages that will help you understand and keep your benefits:
Get quality care and services close to home. We have a strong network of providers and pharmacies to choose from. And there are many ways to search for one.
If you’re already seeing a doctor outside our network for treatment, you may be able to continue for 90 days, or longer in some cases. Learn more about our transition-of-care program.
Call 911 right away if you have a serious illness or injury. You can also use these resources when you need medical attention:
When you log in or create an account for our Member Portal, you unlock the ability to do so much more with your health plan. You can manage your HealthChoice Illinois plan benefits and your health goals from anywhere. You can also send a secure message through the Member Portal if you have a question.
Look for the “Contact us” link in the middle of the page. You’ll have access to:
You can call Member Services with any questions.
You can get a new Aetna Better Health of Illinois member ID card if you lose your old one.
You can change your HealthChoice Illinois provider or specialist from anywhere.
You can update your account information anytime.
Access request forms, like the pharmacy exception request form.
You can request information about any health condition.
Get access to all the benefits of the Member Portal on the go. You can check out health resources, send questions to Member Services and more. Just download the app from the App Store® or the Google Play™store.
Get the most out of your plan
You deserve to live a happy, healthy life. And we can help. MyActiveHealth is a health assessment tool that makes it easy to take charge of your health. You can access this free feature by signing in to the Member Portal. Next, select "Tasks” and choose “Manage My Health.”
From there, you’ll be able to find:
You can keep track of your medical history and get healthy living tips based on your survey answers.
Learn more about health, your health plan and other wellness topics.
They can help you meet all your goals, like quitting smoking, eating healthy, managing stress and more.
Just call 1-855-231-3716 to request a printed copy of the health survey. You can also get printed information on health conditions and wellness topics.
For language services, please call the number on your member ID card and request an operator.
For our non-discrimination notice and other language assistance:
Apple® and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android™ and Google Play are trademarks of Google LLC.
Aetna Better Health of Illinois is not responsible or liable for content, accuracy or privacy practices of linked sites or for products or services described on these sites. If you did not intend to leave our site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna® Medicaid website (AetnaBetterHealth.com). Aetna Better Health of Illinois is not responsible or liable for this specific content.
This link will take you to the Aetna Better Health® of Illinois provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.
This link will take you to the Aetna Better Health® of Illinois vendor website. It contains information for our vendors. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.