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Help in a crisis
Help in a crisis
Behavioral health emergencies: Dial 988
If you have a behavioral health emergency, call, text or chat 988. This is the new national number for the 988 Suicide & Crisis Lifeline. If you have thoughts of harming yourself or someone else, their trained counselors can help you, 24 hours a day.
Medical emergencies: Dial 911
If you have a medical emergency and need help right now, call 911 or go to the nearest hospital. You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
Our behavioral health hotline
You can also call our behavioral health hotline at 1-866-329-4701 (TTY: 711). Choose 1 for behavioral health crisis. You can talk to someone 24 hours a day. And they’ll link you to the right resources.
If you or someone in your family needs immediate help with a crisis, you can call CARES at 1-800-345-9049 (TTY: 1-866-794-0374). CARES is available 24 hours a day. They offer mobile crisis response and can send a trained behavioral health specialist to your location.
Get the help you need
Behavioral health benefits cover treatment for mental health and substance use disorders. We offer treatment options to help you feel better and support your recovery. You don’t need a primary care provider (PCP) referral. You can get care from any provider in our network.
Behavioral health services
You’re covered for a variety of behavioral health services. Those benefits include:
Inpatient mental health care
Intensive outpatient treatment
Medication treatment for behavioral health disorders
Substance use disorder treatment
If a member has a drug or alcohol problem, we can help. We cover treatment services including:
Intensive outpatient care
Pathways to Success program
The Pathways to Success program is a support system for kids and young adults with complex mental health needs. It offers eligible members extra services they can get at home and in their community. The program also supports families and caregivers. Services include:
Care coordination from local providers
Family peer support
Counseling at home
- Respite services
Family Leadership Council
Have you or your family used mental health services for children? If so, we want to hear from you. We're always looking for ways to improve your health care and services. You can tell the council about your experience. Learn more about the Family Leadership Council and check their events schedule.
Dealing with loneliness?
The Pyx Health® app can help. You can connect with a friendly, non-judgmental chat robot named Pyxir. Pyxir is a good listener who offers support, jokes and links to other people and support services. The Pyx Health app is free. Its services are available 24 hours a day.
Improve your mood
Get tools and tips to boost your mood and well-being with the Moodfit app. Moodfit can help you:
Feel more positive
Enjoy a calmer and more confident mindset
Help children heal
If you know a child in crisis, the National Child Traumatic Stress Network can help. Learn how traumatic events can affect a child’s mental health. Get tips on how to be a caring adult who supports and guides the child’s recovery.
Learn more about mental and behavioral health
Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.
You can read these articles to learn more about mental and emotional well-being:
Or learn more about depression from the National Institute of Mental Health.
Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly. Often, substance use is related to mental health.
Or find more info from:
Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. And each year, they affect:
- 1 in 4 adults
- 1 in 10 children
Some examples of mental health disorders include:
Obsessive-compulsive disorder (OCD)
Post-traumatic stress disorder (PTSD)
Borderline personality disorder
For more info, visit the National Alliance on Mental Illness (NAMI) website.
There, you can learn about the different support programs NAMI offers, including:
A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.
A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.
An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.