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You can reach us at our email address:


You can reach us at our address:

Aetna Better Health of Illinois
3200 Highland Avenue, MC F648
Downers Grove, IL 60515


You can fax us at our toll-free number: 855-254-1791

24-Hour Nurse Line

You can reach us at:

 1-866-329-4701 (TTY: 711) and press #2 then press #6 in order to get the nurse line.

24 hours a day, 7 days a week



For language services, please call the number on your member ID card and request an operator.


For our non-discrimination notice and other language assistance:

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Contact Member Services

Just call 1-866-329-4701 (TTY: 711). We’re here Monday through Friday from 8 AM to 5 PM.