Aetna Better Health of Illinois is not responsible or liable for content, accuracy or privacy practices of linked sites or for products or services described on these sites. If you did not intend to leave our site, click or tap the "x" in the upper right-hand corner.
What should I report?
What should I report?
Abuse is when someone hurts you. Abuse can be mental, physical or sexual. It can also happen when someone tries to make you pay for services that you don’t need.
Neglect is when someone fails to get you the care and attention you need.
Exploitation is when someone mishandles or withholds your money or services.
Who can you call if you need help?
Who can you call if you need help?
If you or a loved one is being abused in any way, you can call the:
The Illinois Office of the Inspector General at 1-800-368-1463 (TTY: 1-877-765-3459) (to report both medical assistance fraud and business fraud)
The Illinois Department on Aging’s Adult Protective Services (APS) Hotline at 1-866-800-1409 (TTY: 1-888-206-1327)
The Illinois Department on Aging's Senior HelpLine at 1-800-252-8966 (TTY: 1-888-206-1327)
- The Illinois Department of Public Health at 1-800-252-4343 (TTY: 1-800-547-0466)
Aetna Better Health of Illinois Member Services at 1-866-329-4701 (TTY:711)
Tips for filing a report
When reporting abuse, neglect or exploitation, it is helpful to have the names, ages, addresses and phone numbers of everyone involved.
How to notice the signs
It can be hard to spot the signs and symptoms of abuse or neglect. These can also look like signs of:
Dementia
A person’s frailty
Mental decline
Part of a disease
Unexplained injuries
Broken bones
Medication issues
Refusal of visitors by a caregiver
Control by the caregiver
Odd behavior
Bruises
Sexually transmitted diseases
Bleeding
Weight loss
Bedsores
Long fingernails or dirty fingernails (with feces)
Unsanitary living conditions
Unsuitable or dirty clothing
Unsafe living conditions
Matted hair
Significant withdrawals
Sudden changes in finances
Missing items