You can call Member Services at
1-866-329-4701 (TTY:711)
Abuse is when someone hurts you. Abuse can be mental, physical or sexual. It can also happen when someone tries to make you pay for services that you don’t need.
Neglect is when someone fails to get you the care and attention you need.
Exploitation is when someone mishandles or withholds your money or services.
If you or a loved one is being abused in any way, you can call the:
The Illinois Office of the Inspector General at 1-800-368-1463 (TTY: 1-877-765-3459) (to report both medical assistance fraud and business fraud)
The Illinois Department on Aging’s Adult Protective Services (APS) Hotline at 1-866-800-1409 (TTY: 1-888-206-1327)
The Illinois Department on Aging's Senior HelpLine at 1-800-252-8966 (TTY: 1-888-206-1327)
Aetna Better Health of Illinois Member Services at 1-866-329-4701 (TTY:711)
When reporting abuse, neglect or exploitation, it is helpful to have the names, ages, addresses and phone numbers of everyone involved.
It can be hard to spot the signs and symptoms of abuse or neglect. These can also look like signs of:
Dementia
A person’s frailty
Mental decline
Part of a disease
Unexplained injuries
Broken bones
Medication issues
Refusal of visitors by a caregiver
Control by the caregiver
Odd behavior
Bruises
Sexually transmitted diseases
Bleeding
Weight loss
Bedsores
Long fingernails or dirty fingernails (with feces)
Unsanitary living conditions
Unsuitable or dirty clothing
Unsafe living conditions
Matted hair
Significant withdrawals
Sudden changes in finances
Missing items
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