Rides when you need them
Need a ride to your provider appointments? Let us give you a lift. You can get help with rides to medical services we cover.
Have a question?
Just call Member Services at 1-855-242-0802 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
Your covered rides
If you have no way to get to the hospital during an emergency, call 911. We cover ambulance rides on the ground in a medical emergency for all members.
Nonemergency medical rides
We work with MediTrans to offer you rides for your nonemergency medical needs. You can get a ride for visits to your:
- Provider
- Dental provider
- Pharmacy
- Behavioral health care
There are no limits for how many rides you can use.
Schedule a ride today
To schedule a ride, just contact MediTrans directly. You can reach them at 1-877-917-4150 (TTY: 1-866-288-3133), Monday through Friday, 7 AM to 7 PM.
You’ll want to schedule rides at least 2 (and up to 30) business days in advance.
When you call to schedule your ride, make sure to have this info ready:
- Name of the provider
- Address
- Phone number
- Appointment time
- Type of ride needed (e.g., regular care, wheelchair van)
Have an urgent need? Or problems with the service?
Just contact MediTrans’ “Where’s my ride?” toll-free line at 1-877-917-4151. You can reach them 24 hours a day, 7 days a week.
