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Your behavioral health benefits

Behavioral health is the way your habits impact your mental and physical well-being. That includes your eating and drinking habits, and your exercise and other behavior patterns, such as addiction. We offer behavioral health treatment to our members who need some extra care.

Have a question? 

Just call Member Services at 1-855-242-0802 (TTY: 711). We’re here for you 24 hours a day, 7 days a week. 


You can also check out your member handbook on our materials and forms page for more info. 

I’m having a behavioral health crisis

I’m having a behavioral health crisis

If you’re not sure what to do, you can call our behavioral health crisis line at 1-855-242-0802 (TTY: 711). We can link you to the right services. Help is just a phone call away. And we’re here 24 hours a day, 7 days a week. 


If you have thoughts of harming yourself or others, get help right away. 


Call the National Suicide Prevention Lifeline at  1-800-273-8255 (TTY: 1-800-273-8255). Or call our crisis line at 1-855-242-0802 (TTY: 711).


You can also call 911 or go to the nearest hospital. You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.

We’ve got you covered

We’ve got you covered

Behavioral health treatment is for members who may have unhealthy habits that affect their overall well-being. We offer a wide variety of treatment options to help you feel better.


This treatment must be:


  • Medically necessary 

  • Recommended by a physician or licensed mental health professional

  • Approved by the plan

  • Provided in a way that follows the approved treatment plan

Most members can get mental health and substance use disorde services from any plan-approved provider. Just use your member ID card. 


Covered services for behavioral health English (PDF) | Spanish (PDF)

Learn more about mental and behavioral health

If you’re feeling depressed, you’re not alone. Depression is common and affects many people.


And different people have different symptoms, including:


  • Feeling sad, empty or hopeless 

  • Losing interest in favorite activities

  • Not being able to sleep, or sleeping too much

  • Overeating, or not wanting to eat at all

  • Having thoughts about suicide or suicide attempts


You can read this article to learn more.

Or visit the National Institute of Mental Health website for more info.


What to do if you’re having a crisis


If you have thoughts of harming yourself or others, get help right away. Call the National Suicide Prevention Lifeline at 1-800-273-8255 (TTY: 1-800-273-8255). Or call our crisis line at 1-855-242-0802 (TTY: 711).


Learn to manage stress


Did you know that stress can affect your health? It’s common during times of stress to pick up some unhealthy habits. Don’t be too hard on yourself. 


Get tips on healthy habits:


Healthy living resources

4 ways to take care of physical and mental well-being during unsettled times

Staying mentally healthy in tough times

Are you wondering if you or someone you know has a problem with alcohol? You can take this self-test to help you decide if you or someone else needs support for alcoholism. 


You can learn more about substance use disorders


Or find more info from the:


Alcoholics Anonymous® website


Substance Abuse and Mental Health Services Administration (SAMHSA) website



Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. They affect 1 in 4 adults and 1 in 10 children per year.


Mental health disorders may include:


  • Depression

  • Schizophrenia

  • Bipolar disorder

  • Obsessive-compulsive disorder (OCD)

  • Post-traumatic stress disorder (PTSD)

  • Anxiety

  • Borderline personality disorder

For more info, visit the National Alliance on Mental Illness (NAMI) website.


There, you can learn about the different support programs NAMI offers, including:


  • Peer-to-Peer

    A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.

  • Family-to-Famil

    A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.


    An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.