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Telehealth

Get care at home or on the go. Through secure video on your computer or mobile device, you can talk with a licensed doctor or specialist. And, it’s at no cost to you.

Have a question?

Just call Member Services at 1-855-242-0802 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.

Why use telehealth?

Why use telehealth?

Forget the hassle of waiting rooms and traveling to appointments. Telehealth lets you meet with a provider from the comfort of home. You can use it when you need help with common health conditions, such as:

 

  • Cold
  • Flu
  • Allergies
  • Sinus problems
  • Ear infections

You can also set up a mental health appointment and talk with a therapist.

How to get started 

 

You can set up a telehealth appointment with your provider when you follow these steps:

 

  1. Call your provider to set up an appointment
  2. Ask your provider if they offer telehealth visits. If yes, they’ll tell you which video calling app you’ll need for the telehealth visit. This is the app you’ll use to talk to your provider on your computer, smartphone or other mobile device.
  3. Download the required video calling app (such as Zoom or Skype). To download the app, just go to:
    • The Google Play Store if you have an Android™ mobile device
    • The Apple® App Store® if you have an Apple mobile device
    • Your desktop if you’re using a computer: visit the video calling service website.
  4. Wait for an invitation from your provider. Once they set up the appointment, you’ll get an invitation via text message or email. When it’s time for your appointment, open the invitation to take part in the telehealth visit.  

 

Don’t have a smartphone?

 

You can get a smartphone with an Android platform and Assurance Wireless Lifeline cell service at no extra cost to you.

 

Learn more about how to get your no-cost smartphone

 

Computer requirements

 

If you’re using a computer, you’ll want to make sure your device meets minimum system requirements. Be sure to have a supported web browser as well as a webcam and microphone.

Android is a trademark of Google LLC. 

Google Play and the Google Play logo are trademarks of Google LLC. 

Apple and the Apple logo are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.