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Get involved

Want to play a more active role in your health care? Or help make progress in your community? There are many ways you can make a difference. On this page, you’ll find programs you can join to get more involved.

Tell us what you think

Tell us what you think

Your opinion matters. Every year, we host meetings to talk about what is working for us and what needs improvement. We’d love to have you attend. Join us and tell us what you think.

 

Member Advisory Group (MAG)

 

Plan members and staff join to form the MAG. Together, we come up with ways to improve policies. And we go over topics such as ways to:

 

  • Improve medical care and our outreach plans  
  • Improve member materials
  • Improve communication and care for members who speak a primary language other than English
  • Improve telephone services
  • Help members use the emergency room and get to health care visits

 

The MAG meets every three months, so we can continue to improve our service. As a plan member, you’re welcome to attend. Taking part helps you and other plan members. We have MAGs for:

 

  • Medicaid STAR and CHIP
  • STAR Kids

How to join the MAG

 

Just fill out the contact us form. Answer “Yes” to the question, “Are you an Aetna Better Health of Texas member?” Then, in the comments, note that you want to join the MAG. Or call the number on the back of your member ID card to tell us you’d like to join. 

Promote health in your community

Promote health in your community

Are you someone who cares about the health of those in your community? If yes, you can now help people get the health care and services they need.

 

Community Health Worker (CHW)

 

A CHW is a certified, non-medical frontline health worker. They help connect people and communities to health care and social service providers. As a CHW, you’ll work to increase health education by:

 

  • Connecting people to health services and resources 
  • Offering informal counseling or social support
  • Explaining or translating health info
  • Planning classes and events

 

Sometimes CHWs are paid. Other times, they are volunteers. Visit the Texas Health and Human Services (HHS) page to learn more about the CHW program.

Interested in becoming a CHW?

 

You can reach out to Mercedes Cruz-duque. Just call 817-455-7184 or email Cruz-duqueM@Aetna.com.

For language services, please call the number on your member ID card and request an operator.

 

For other language services:

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